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Recent content by Gunnaro

  1. Gunnaro

    IP Office callback to an available agent

    IRRC I posted a callback setup back in 2016, complete with DB and VMPro mods :) Kind regards Gunnar _______ Gone Fishing!
  2. Gunnaro

    Vanity Plates "XVII"

    So much for keeping a low profile :) Kind regards Gunnar _______ B.U.B.F
  3. Gunnaro

    IP Office 9.1 VM Pro Auto attendant

    100% sure you "Save & make live" on the VMPro? Try adding another wave in the prompt list, something pre-recorded, see if you can hear that. If that fails, rebuild the module and give it a simple name like Entry or Start, configure SC accordingly. Kind regards Gunnar _______ B.U.B.F
  4. Gunnaro

    Reboot required.

    IPOLackey is on to something. If the IPO is unable to refresh registration, it will eventually drop out. Kind regards Gunnar _______ B.U.B.F
  5. Gunnaro

    Changing SIP from LAN1 to LAN2

    Not many? Meaning none? Looks like your provider has tied your SIP account to a specific public IP. Kind regards Gunnar _______ B.U.B.F
  6. Gunnaro

    Vmpro Post Dial. Ending the loop with short code

    Yes, I've done a few. The disable part, that's to prevent multiple announcements? (BTW: These kind of setups should not be the primary alarm for something serious, like fire, attacks or robbery) Kind regards Gunnar _______ B.U.B.F
  7. Gunnaro

    Client Request Log access

    You can't really put in too much security :) Kind regards Gunnar _______ B.U.B.F
  8. Gunnaro

    Client Request Log access

    Mike, have you upgraded to 9.1 yet? If so, you have the licenses needed for database collection. IIRC you had some issues with the contact closure before, I guess that has been fixed now:) If you go for the DB, you can even grant/deny access based on time/day/calendar, and log everything...
  9. Gunnaro

    Clients wants 5th call to play busy signal on PRI with AA/VMpro

    VMPro will work, if you allow for 1 caller to stay queued. (you always get Queue Pos 1 or higher when in an announcement for a HG) Anyway, this would still suck since the caller first hears ringing, then a click, and then busy tone - like someone just cut you off. Kind regards Gunnar _______...
  10. Gunnaro

    setting up call center with voicemail pro 9.1 and IPO 9.1

    Well, then initial HG with immediate overflow and looooong timer will work just fine. Reporting shouldn't be a problem either, if configured correctly. Kind regards Gunnar _______ B.U.B.F
  11. Gunnaro

    setting up call center with voicemail pro 9.1 and IPO 9.1

    Are you trying to play the welcome messages based on agent(s) being logged in? If not, do as Okkie suggested, but set the overflow to 3000 sec. This way it will only go to VM if no-one is logged in. Kind regards Gunnar _______ B.U.B.F
  12. Gunnaro

    TAGGING

    Florian is on to something there, better copy $TAG to $CPxx. But if you really want to use TAG directly, try this-> - Add a Speak Text-action in the callflow. Enter this: Here it comes $TAG Call in and hear what numbers are read back to you. (For all I know there could be "" added to the...
  13. Gunnaro

    SBM24 Module lit, but not displaying anything.

    Never heard of anyone putting the Appearance buttons on the sidecar before:) Clearly someone reconfigured the buttons after the module was taken away. Kind regards Gunnar _______ B.U.B.F
  14. Gunnaro

    SBM24 Module lit, but not displaying anything.

    Have you programmed any on button 25-48 for that user? Reboot the phone as well, with the sidecar connected. Kind regards Gunnar _______ B.U.B.F
  15. Gunnaro

    Post call transfer

    Funny this hasn't been picked up by Avaya and programmed properly as a feature... Riiight, like that's ever gonna happen [bigsmile] Kind regards Gunnar _______ B.U.B.F
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