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Recent content by gregostrand
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One-X Agent can't answer first call of the day
Thanks, Stinney... Interesting solution... Any idea why that works? Any idea why the system would not know that it can reach the extension and connect after just logging on?- gregostrand
- Post #6
- Forum: Avaya: CM/Aura (Definity)
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One-X Agent can't answer first call of the day
The agent has the call appear on One-X but the buttons do not respond, resulting in a RONA. Some PC info: Operating System - Microsoft Windows 7 Professional, 64bit Computer Model - HP Compaq 8200 Elite SFF PC Computer Ram - 3984 Mb- gregostrand
- Post #4
- Forum: Avaya: CM/Aura (Definity)
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One-X Agent can't answer first call of the day
On CM 6.0, One-X Agent 2.5.5, agents using Plantronics Blackwire c510 headsets... Agents are unable to answer the first call of the day from queue. Reason? Is there a fix?- gregostrand
- Thread
- Replies: 6
- Forum: Avaya: CM/Aura (Definity)
