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Recent content by gre51

  1. gre51

    Wrap-Up Times

    We are just using a plain ACD
  2. gre51

    Wrap-Up Times

    We have a Meridian 1 system. For the 1 queue and I would like to setup a 30sec Wrap-Up (Idle) time after each call ends. So the agents can close up the case they were working on. Thanks,
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