Recent content by gpm72

how do I set up international access? Is it a matter of changing an NCOS setting?

says they are idle but they're not working

it gives me 7891 and 7892. When I dial those I get a fast busy signal. What does that mean? Thanks for the help Ace

not sure what an access code is, like i said I am a novice trying to get better. Thanks

dialing 5800 gives me a voice menu.. option 3(acd 5837) is what someone uses to get to an agent but problem is when there is not an agent available, the phone rings endlessly

looks like the recording device is ok

>ld 23 ACD000 MEM AVAIL: (U/P): 1206780 USED U P: 92926 60165 TOT: 1359871 DISK RECS AVAIL: 430 ACD DNS AVAIL: 292 USED: 8 TOT: 300 REQ prt TYPE acd CUST 0 ACDN 5837 TYPE ACD CUST 0 ACDN 5837 MWC NO DSAC NO MAXP 20 SDNB NO BSCW NO ISAP NO AACQ NO RGAI NO ACAA NO FRRT 12...

What next?

there are values there, 10 and 11.

I am very novice at this but the entity i work for doesn't really want to provide me with any training, anyway here goes the question. Option 11C with meridian mail. I have a voice menu on dn 5800, option 3 on that menu goes to DN 5837 which is an acd agent queue with 4 agents. Problem is if all...

I need to register a companion model 3060 and I can't seem to figure it out. I Have the manual for the 3050 but the 3060 manual is not on the nortel site, the link is broken. Does anyone know how to do this. Thanks, George

Is there some sort of setting that makes a DN dialable from outside with our set prefix. For instance, if I have someone with an extension of 5703. I want it to be 880-5703. We have other numbers already set up like this but I am not sure what load or setting makes this happen. Thanks in Advance

thanks moose!!

Need to know how to set up someones phone as a direct dial number as his primary DN. Not sure how to do that using ld 11. another question what is MARP?

however when I copy a good 3903 and hook up a 3903 phone it works fine so the ld 11 cpy 1 works well.. I think there must be restrictions in order somewhere on the system. How do I change the restrictions on a particular dn or tn