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Recent content by gmayers

  1. gmayers

    RAD Greetings

    Show DSP Status Slot Number 2 Dsp 0 State: ACTIVE Slot Number 5 Dsp 0 State: ACTIVE Slot Number 5 Dsp 1 State: ACTIVE System Hardware Modules 1 74, 0 0 Quad BRI(S/T) 2 76, 0 2 T1E1 Resiliency-DSP-VEC-STRATUM4 MMC 3 -- -- -- 4 -- -- -- 5 78, 6 0 2 SHARC 21161 DSP
  2. gmayers

    RAD Greetings

    Ok, I have added the VM ports and rebooted. I now see 16 ports displayed. Form - Telephone Directory Assignment I added directory number 604 and called it RAD Port 1. I added directory number 605 and called it RAD Port 2. Form - VM Port Assignment I have assigned directory number 604 to VM...
  3. gmayers

    RAD Greetings

    How cool is that? Thanks so much for your responses, it has helped a hell of a lot! The strange thing is that when I placed greeting #15 in the 10 RAD set as greeting 2, it did not join the messages as you described. Is there an additional step needed to get the subsequent greetings to play? I...
  4. gmayers

    RAD Greetings

    Correction - I have a 4 port BRI card so 8 channels...
  5. gmayers

    RAD Greetings

    Thanks for the swift reply! So if I need to create a new RAD set and assign #15 to it and assign the new RAD set to a port, why are there settings for additional greetings under the RAD sets? What are they used for? I have placed the RAD port into a hunt group, but will that resolve Q1 above...
  6. gmayers

    RAD Greetings

    Hi, I have a 3300CXi and we use ACD for our support queue. I have two questions regarding RAD greetings for the queue. Question 1 Currently, if the queue is busy, a RAD greeting plays which informs the caller that the agents are busy. I have only just noticed that if caller 1 is listening to...
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