Recent content by glarkin

It's good to know I'm not alone. This past weekend was the first time in two months that I didn't have a NICE related restart scheduled.

We use Cisco VoIP/TAPI integration. We're usually having to restart the services on our Interaction Center servers about once a month, and sometimes reboot loggers, to correct problems with agents not recording voice or screen interactions. It just seems excessive to have to do this so often.

This is for NICE NIM 4.1 (release 47) It seems like every other week we need to schedule after-hours maintenance windows for NICE to restart services (usually on one of our IC servers) and/or reboot loggers because an agent or group of agents stops recording. I don't think NICE goes more than...

Hi Andy, We've had the same issue occasionally and have found it was caused by agents logging into multiple computers while taking calls. NICE screen agent was recording them at Computer A, but they were taking calls at Computer B and logged into both simultaneously. Note the time of the...

Thanks for taking the time to reply. I've been learning a lot about NICE these past few days. Here's what I've done so far: 1. Pulled Screen Agent logs from the Screen Logger server. 2. Found instances of the following error at the same times the screen captures had failed...

NICE Interaction Management 4.1 Our agents' screen interactions are recorded at random 3 times each day. When I look at the calls for one particular agent, I can see where the icon that shows both audio and screen captures were recorded, but when I launch the recording only the audio portion...

Hi, I'm coming fron Nortel and have very little experience with CallManager or Unity so please forgive my ignorance. Some of the email notifications our users receive from Unity will display "CVP_8_5_1_0_0_0_312" (which I guess is the version of the system) instead of the caller name or...

We use remote text notification successfully on our CP 4.0.4. system (201i). All of the email addresses up until now have been like this, "username@domain.com". I recently setup a mailbox to send an email to "department.oncall@domain.com", with a dot in the username portion of the address and...

How does Symposium/Contact Center's reporting compare to Cisco IPCC? We've used Symposium/CCM for years in all of our call centers and now one location might be going to a Cisco IPCC platform. I'm concerned about how we'll be able to compare the performance of the Cisco site with the other...

PBX is Option 81 Succession 4.5, OTM is 2.2 with SU01. We have several 1150e sets built (TYPE = IPACD) and none of them appear in OTM. I did a selective retrieve with the TN of an IPACD set and the retrieve log said that no records were found. When I sort the Station Administration database by...

Thank you! Greg

Any idea what this error is? It isn't in the NTPs I have and the help text wasn't in the PBX. BUG527 BUG527 : 00000000 00000000 8 0 3 12 6295 00000000 BUG527 + 00AECFC0 1331E60B 1331E3E6 1331DFD8 0038268B BUG527 + 003774BF 01964015 01963D3B 01963C3B 01B46641 I saw several of these in a...

Thanks for all the suggestions. I think we're going to transfer the agents to a different supervisor and then delete and rebuild him as a Supervisor/Agent. When I get more time I may try to duplicate the problem and see if a reboot helps. Thanks again, Greg

I'm in an access class that allows add/edit/create/delete of supervisors and agents. I even tried using the webadmin account and it has that dropdown greyed out as well. The user is not logged in. Thanks again, Greg

There is a drop down but it's greyed-out.