Recent content by georgigirl

Thanks everyone for your feedback. I was back in town and able to see the problem occur. What had happened was one of the agents' phone setup was duplicated from another station. Therefore, the autodial numbers for the call center had the extension number of that duplicated station. This was...

I have 3 call center agents in a BCMS package who have been experiencing intermittent re-order tones while trying to login, logout, etc. They are 7407+ phones and are not on the same circuit pack. However, they sit in cubes and recently changed positions except for one. The phones could make...

After talking with another collegue from another phone user group, they had me look at the digits being outpulsed whenever the extension was called-- I ran a report from my call accounting software on that extension number. I found that it was not outpulsing the forwarding number every time...

Thanks, everyone... I don't have ISDN trunks. However, these callers are saying they are calling our 800 number which makes it a T-1 carried call out of the building. The cell phone is a local number which means the T-1 is calling a local number and it might be trying to do something with it...

Does list trace feature have to be enabled somewhere in the PBX in order to get it to work? I tried to run one and it timed out after about 30 minutes. I'd like to use this feature.

On my call forwarded extension, I have it on an "x" port along with 10 call appearances. Should I reduce that down to one?

Hi. I just took a few minutes and went through my system. I have 12+ years on this system and I couldn't find any global settings for the ab lists. THerefore, I'd have to assume that it was setup for your company in the software translations during the initial install of your system. Hope this...

We have an after hours call center. I have forwarded an extension from our Avaya G3si V5 phone system to a cell phone number. However, the call center is complaining that the calls aren't being routed regularly to the cell phone. Has anyone encountered this problem with a call center prompt...