Recent content by gengelke

We actually use both in our call center. Each has it's benefits. We have symonview running in a batch file that forces it to always be on top. The agents have it down on the lower corner of their screen and can always see it. GRTD has an alert feature that you can have a system beep, icon...

bluerigsby - She is using a handset. cgilmer - That may be the case, I will double check the setting and grab a laptop and watch the sytem as we try all the variables. Supernn - Call presentation is set to Not Ready after call. Thanks everyone.

I did replace the set. Not happening to anyone else.

I have an agent that is getting logged out when she hits her not ready key. A couple seconds after pressing it, the makebusy key will flash for a split second and she gets logged out. I have double checked the programing of the TN, and switched the phone and outed and readded the TN but it...

Yes, I added the route id and the access codes for each trunk.

Hope this can help, running 61c with Infortel for Windows. Here is my CDB settings. CDR_DATA CDR YES IMPH NO OMPH NO AXID YES TRCR NO CDPR NO ECDR NO BDI NO PORT 5 BCAP NO CHLN 0 FCAF NO Also in Infotel telephone system settings I do not have any...

You actually add it to the class of each set ICDA. Best bet is to script it out.

I will have to bow out to those who know loads (joke intended) more than I do, and say "I shallt not change an acquired set". I guess just because I can not see any problems, it does not mean they are not there.

Personally I make CLS changes on acd sets all the time without deacquiring. And have not had any data issues. I just would not do a MOV with them without deacquiring though.

Thanks, that is what I needed. The call management software was converting it, and of course it made no sense. At least now I can go in an lable what it says is extention 12190 as TN 8 0 3 10 so I can follow it. Would be nice to upgrade it but as always $ is going to other things first. Thanks...

I am trying to decipher what the CDR "packed TN" shows. Our Infortel software treates it as Hex and converts to Dec, but that does not make sense. For example TN088E converts to 12190. Google, Nortel Doc's and the forum searches so far have not turned up any clues. Thanks

ComDawg, It is interesting that looking at your history you have not answered any questions yourself, Just a few "I have a similar problem can anyone help?"

I have made CLS changes many times with no ill effects. Recently changed 100+ agents due to new voice mail system dn. Would not do anything else though.

pbxn: I would be carefull with doing that. You are looking at opening yourself up to a lawsuit. Could be considered harrasment. Just make sure you lay out the standard to meet and what steps will happen if they are not meet. Give them the rope, they know what to do with it.

Just a thought, would cutting down on what your capturing to cdr help? If you are mainly looking at it from a real time perspective maybe you are a just interested in certain data. Just a thought. The symposium stream is locked down pretty good. The best you could get from there is the 15 min...