What app are you using to look at the raw output? It should be there unless you have cdr turned off for that trunk. If you're looking through the raw cdr you will be searching for "11" which will yield a lot! If you're looking at the data with billing software it may have clipped it as...
It would seem that to get "maintenance service permissions" one must maintain a service agreement with Avaya. For us that appears to be $25k/yr. Isn't there a better way!!
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