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Recent content by frontier4195

  1. frontier4195

    Mitel 470 6.2 software.

    Customer is having multiple issues. They have a PRI and on incomming calls to IP phones the hotel can hear the person voice calling in but customer cant hear the hotel. If the hotel puts that call on hold the customer can hear the music. So the can hear the hotel music but not the voice of the...
  2. frontier4195

    Unrestrict Guest room phones

    Thanks. I will go to site and check this information
  3. frontier4195

    Unrestrict Guest room phones

    I have a hotel that wants unoccupied rooms to be able to call long distace and 800 numbers. Right now the PMS system restricts the calls in unoccupied rooms. Is thier a way to override the PMS for this?
  4. frontier4195

    VMPRO to embedded VM

    Have a customer that used to have 3 offices and 50 employees and was using VMPRO. Now they have one office with 6 employees. The PC running VMPRO is dying. Is it as simple as in Manager going to system/voicemail/ and changing the setting voicemail type to embedded to make the change. I know I...
  5. frontier4195

    Release 11 upgrade license

    I purchased a R11 upgrade license and 5 ip end point licenses. I loaded them on system and the 5 ip endpoint licenses are there. The other license says "software small site upgrade" . This is my first r 11 upgrade so is this the correct license? When I have upgrade systems in the past it usually...
  6. frontier4195

    Future of Avaya

    We were a AT&T , Lucent , Avaya dealer since the early 90's. We left Avaya and went to Mitel in 1015 due to Avaya's financial issues and the bad dealer support they had. Mitel was stable and much better to us. Forward to 2021 and Mitel is just like Avaya now. Everyhing is cloud. Customers are...
  7. frontier4195

    transfer and calling extention issues

    This customer uses auto attendant and when you enter someones extension through it the phones ring like they should
  8. frontier4195

    transfer and calling extention issues

    This is happening to all phones all the time. I don't see any unusual short codes on any of the extensions
  9. frontier4195

    transfer and calling extention issues

    I have a new issue at a customer. When they call any extension the speaker comes on instead of ringing. It also does the same thing when they transfer calls to any extension. When they transfer calls the speaker comes on so the call will not go to voice mail. Thanks for the help
  10. frontier4195

    voice mail to email

    Thanks teletechman it works!!!!!! I used relay.appriver.com port 2525. I unchecked Starttls and unchecked authentication. Thanks for everyones help. I hope I can return the favor.
  11. frontier4195

    voice mail to email

    teletechman should I check starttls or authentication?
  12. frontier4195

    voice mail to email

    I had voicemail to email working on their exchange server for over a year. They removed it and moved to office 365. IP office is 9.1.
  13. frontier4195

    voice mail to email

    Here is the latest trace with only SMTPhttp://files.engineering.com/getfile.aspx?folder=b118e5a6-6308-4471-be48-37a9431b8bfd&file=3-15-18.txt
  14. frontier4195

    voice mail to email

    Here its showing correct IP addresshttp://files.engineering.com/getfile.aspx?folder=f917f1c7-13d0-4707-9734-0de1cbe1a197&file=3-14-18.txt
  15. frontier4195

    voice mail to email

    Here is the latest tracehttp://files.engineering.com/getfile.aspx?folder=36a7065c-c8c1-49c2-9a53-5dbcbe5945ad&file=newest_vm_to_rmail.txt

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