Customer is having multiple issues. They have a PRI and on incomming calls to IP phones the hotel can hear the person voice calling in but customer cant hear the hotel. If the hotel puts that call on hold the customer can hear the music. So the can hear the hotel music but not the voice of the...
I have a hotel that wants unoccupied rooms to be able to call long distace and 800 numbers. Right now the PMS system restricts the calls in unoccupied rooms. Is thier a way to override the PMS for this?
Have a customer that used to have 3 offices and 50 employees and was using VMPRO. Now they have one office with 6 employees. The PC running VMPRO is dying. Is it as simple as in Manager going to system/voicemail/ and changing the setting voicemail type to embedded to make the change. I know I...
I purchased a R11 upgrade license and 5 ip end point licenses. I loaded them on system and the 5 ip endpoint licenses are there. The other license says "software small site upgrade" . This is my first r 11 upgrade so is this the correct license? When I have upgrade systems in the past it usually...
We were a AT&T , Lucent , Avaya dealer since the early 90's. We left Avaya and went to Mitel in 1015 due to Avaya's financial issues and the bad dealer support they had. Mitel was stable and much better to us. Forward to 2021 and Mitel is just like Avaya now. Everyhing is cloud. Customers are...
I have a new issue at a customer. When they call any extension the speaker comes on instead of ringing. It also does the same thing when they transfer calls to any extension. When they transfer calls the speaker comes on so the call will not go to voice mail.
Thanks for the help
Thanks teletechman it works!!!!!! I used relay.appriver.com port 2525. I unchecked Starttls and unchecked authentication.
Thanks for everyones help. I hope I can return the favor.
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