Recent content by Frith

meneerB had a good idea. On our system, while the PBX has an analog line from the carrier, Voicemail uses an analog line on the PBX. Looking for a station identified as Audix or Voicemail may be the answer. Doug Frith Unity Telecom

What model of phone are you using? Doug Frith Unity Telecom

Some spreadsheets seem to flow left to right, but some flow top to bottom. If I set the "Move selection after Enter" direction to "Right", it is "Right" for all spreadsheets. Is there a way to keep the setting unique to each spreadsheet? Thanks... Doug Frith Unity Telecom

I can't believe that the system doesn't keep track of the last time a Voicemail password was changed. And we strongly suspect it keeps track of the last time the user logged in. I'm looking for the ability to review this in a report format. (I could do this years ago on the Rolm system, but...

I'd suggest entering CHAnge HUnt-group n (where n is the number of the hunt group). On either the 3rd or 4th screen, you will see the extensions of the hunt group members. Simply change, add or delete the extensions as required. Don't forget to save your work! Doug Frith Unity Telecom

BTW, for users who complain about messing their hair, many headsets have an "over the ear" option. That might be worth exploring in the interests of improving compliance. Doug Frith Unity Telecom

In my client's site, the user retains the DID as they move throughout the building or get promoted or whatever. The number is known not only by co-workers but also their personal contacts (wife, girlfriend, daycare, etc.) There was a time we ran out of DIDs and had to start assigning extensions...

Good morning! Does anyone know how to quiesce a trunk or card, that is, allow existing calls to finish but not allow new calls to start? If you wanted to perform service on a card, you wouldn't want to simply pull it and disrupt any active calls. But you wouldn't want new calls to start...

84Mike, On our system, I have an autoattendant (x7962) set up to dial by name. On screen 3, buttons 3 through 9 use extension e and then transfer (treatment). Button 0 is set up to call-answer to an audix extension to get the names directory. Give it a try. Doug

Rickster1, Have you tried "Goto-Cover"? Doug Frith Cygnal Technologies

Our Intuity system requires users to change their passwords every 180 days. And as long as the new password is different from the old password, the system's happy. But the IT Security folks are not. They want the system to force password changes every 90 days and keep 15 password history. Is...

Set up a button with "AUT-MSG-WT". You'll have to enter the extension with the common mailbox. Should work. Good luck! Doug Frith Accord Communications

We don't permit indiscriminate offsite forwarding on our site. I can post the technique we use to forward to a specific number, if anyone's interested. Thanks. Doug Frith Accord Communications

I remember from my Rolm days that female voices could sometimes get cut off... something to do with a relatively monotone voice in just the proper frequency range. Never could solve that problem other than encouraging the callers to be more animated in their messages. Hope this helps... ;)...

I believe the problem can also be solved on the 2nd screen of the station record. Change "Auto Select Any Idle Appearance" to "Y" and that may do the trick. Doug Frith Accord Communications