Recent content by Frankenherder

Hello, Our BCM 400 was upgraded to BCM 450 last year. We are expanding our company and I am not sure if we have room to add more Active DN's and Sets to our phone system. I am trying to dig out my original qoute for the phone system from Mail archive but it is proving to be difficult. I...

PITA but I finally got it working. Matt

Hello, I have tried everything and have hours into this problem. I am running Windows 7 64 bit with Office 2010. My outlook 2010 will display the new notification message but WILL NOT play a sound. This is an EXCHANGE account and not a MAPI one. No sound notification on POP email either. I...

I spoke to AT&T. They are saying that when the forward a call it becomes a routed call. They said that the routed calls are not being handled properly by the BCM. Any ideas on where to check how incoming routed calls are handled? Matt

Hello, We had to downsize and move a remote terminal building. We have the remote local number forwarding to an 800 number for our head office so staff here can deal with the admin. The problem is that when the remote terminal number is called, it is forwarded to our Head Office as set up...

Here is an error I am getting. [Wed Mar 06 09:08:59 2013] [debug] mod_so.c(328): loaded file C:\\Program Files (x86)\\PHP\\php5ts.dll httpd.exe: Syntax error on line 138 of C:/Program Files (x86)/Apache Software Fo undation/Apache2.2/conf/httpd.conf: </IfModule> without matching <IfModule> sect...

The plot thickens, if the redirect number is not a toll free number, the forward will work, if it is an 800 number, it will fail. Matt

Anyone? I seem to be able to call a forwarded extension from one location, but I cannot call it from the other, it just rings reception. The control phone. Matt

No centralised VM. Each location is seperate. One is 5XXX the other is 6XXX. Right now the 5XXX cannot transfer the inbound call to the 6XXX that would then forward out of the 6XXX system. If you call the 6XXX directly from a land line and get the AA, the 6XXX extension will forward. There...

Yes, I am assuming so because Dispatch was transfering the calls for over a year and I just starting getting complaints now. I would restore the config (we do weekly to USB) but we just recorded all new prompts and that would be lost. Matt

More info. 2 weeks ago I was in the Call Pilot Manager working with someone to redo our prompts. While I was waiting I was looking around. I wonder if I disabled something by accident. Is there any security setting in Call Pilot that would put another site's transfer to switchboard instead...

Hello, we have a BCM 400 and a BCM 50 appx 4KM away and linked with a wireless bridge. We can dial the other extensions and trasfer across fine. Let's call the BCM 400 site A and BCM 50 Site B. Site B has 3 IP extensions that are Active and forwarding to 800 numbers of our remote locations...

F984 did not do anything. Norstarboy125, although not exactly what I wanted I did create a DND button on my phone. When it rings I can dump to VM by pressing it. I just have to press it again to allow calls. I think that it is an acceptable work around. Thanks for the suggestion. Matt

I think there is a miscommunication here. Picture this, I am at my desk busy working on a project. My phone rings, I look over and see from caller ID it is my wife calling. I do not want to talk to her. I also do not want my phone to ring the other 6 times before VM picks up. How do I stop...

Hello, When I am at my desk and a call is being presented to my extension, how can I send it to voicemail instead of just letting it ring then go to VM? I do not want my phone on DND. I find on Fridays I get hammered with sales calls from people working from home and I want to be able to just...