Try cut and paste of this extension to an unused extension. Then delete everything on the troubled extension and merge. Then cut and paste the button layout back to the original extension and merge and see what happens.
If the VM Pro pc is still online and powered up, IPO does not recognize it as failed. I’ve had this happen on several occasions when the service was “locked up”. It’s not functioning but the IPO doesn’t know that. Remove the pc from the LAN until it’s fixed.
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