Recent content by FractalTelecom

I use LAN1 into a router, the IT person provides me a dedicated tunnel to all the sites. Each site has a gateway address, plus their own network addresses for each site. Example gateway and IPO 192.168.3.1 and 3.10, VM pro pc 3.20 192.167.5.1 and 5.10 192.168.6.1 and 6.3 Each site needs to be...

You need to be a more clear on “Internet”. First, VM Pro connects thru the LAN. When you say “internet”, do you mean the LAN went down? If the LAN is down while a voicemail recording was in session, it will fail to connect to the VM pc and record the message, at least to point of LAN failure...

Actually, you did prove it by providing your own switch and plugging them in direct. Take in your switch, bypassed their network and show them that they work. There is always some little tick box or wrong configuration that has not been checked on the network side….

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Try cut and paste of this extension to an unused extension. Then delete everything on the troubled extension and merge. Then cut and paste the button layout back to the original extension and merge and see what happens.

You only have to change the Fire Dept VM to centralized. How is your current recording set up? What are you using to record, specifics...?

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Do you have a license for Avaya endpoints, and does your IPO have VCM channels? The 9608 and IP500 have to be on the same LAN.

Have you verified your provider has given you control of outbound caller ID?

If the VM Pro pc is still online and powered up, IPO does not recognize it as failed. I’ve had this happen on several occasions when the service was “locked up”. It’s not functioning but the IPO doesn’t know that. Remove the pc from the LAN until it’s fixed. You might also have to switch to...

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Can you send a screenshot of the Manager tones and music page?

I have used VMpro to send a prerecorded message over paging by dialing a short code as well.