Recent content by FoneFun

Big thanks to AvayaTier3! Fixed my problem that even my Avaya BP could not fix!

I have a G3si V11. Software load R011i.03.2.536.1 I have a VAL TN2501AP HW02 FW021 After a maintenance reboot of our PBX by our Business Partner it looks like the translations are corrupt. Specifically related to announcements. I beleive that this type of corruption is usually fixed by Avaya...

Was able to clone the current hard drive, drop it into an identical set of spare hardware from Ebay and confirmed that it works. One thing less to keep me awake at night. At least we won't go dark if the production server fails.

I have a CMS v11 running on an old Ultra 5 platform. It's somewhat old and I am concerned that the drive might fail. So I tried purchasing a spare server and re-install the CMS on another machine as a backup. We got pretty far but are now stuck at the AUTH_SET step where we need to authorize the...

Hey CaNiBuS, I haven't been here for a while and stumbled onto this thread of yours. Do you have the Avaya CTI server? If you do, with your CTI server, create an app that monitors the stations you want recorded. Once you detect that there is a call, initiate service observe or single step...

Hi folks. Anyone here have an idea how I can share an ACD queue between two sites. One site has a Definity running CM3, and the other an Avaya IP Office. We'd like to get a shared ACD queue going, but I'm not sure how we can do it between these two systems. Ideally calls would be answered by...

Unfortunately I don't think there is a FAC code that would allow that. I've been looking for the same type of thing for my "shared agents". So far, I've not found a solution for this. I've tried my Avaya partner and even Avaya, but no go from either.

We use the CMS ODBC drivers to amalgamate data that would otherwise be difficult to obtain from standard reports. For example, a split/skill summary interval report but for several skills combined does not exist. Also we like to import the data and combine the dictionary definitions to the...

I was thinking that your 3 digits might have been a Trunk Access Code, and that you use PUN to set the outgoing call display, by trunk group. Am I correct in guessing you have a trunk group reserved for each client? You could use CORs and Time of Day Routing Plans to decide which trunks to use...

What is the 3 digit code you add in front of the outbound number?

Zowwie438, are you sure your Monitor is being destroyed? I use to have situations happen were the phone got desynched from the application because of Call ID changing. Some things that cause it were Group calling, bridge line appearances, conference calls, internal transfers.

Do you have mapping set to BOTH? STATION Extension: 6123 Lock Messages? n BCC: 0 Type: XMOBILE Security Code: * TN: 1 Coverage Path 1...

So we finally took the plunge and are migrating to SQL 2005 from SQL 2000. We decided to go with an 64 bit server so we got Win 2003 64 bit and MS SQL 2005 Standard Edition, 64 bit. All good so far, installed everything on the server. Now I need to install the client tools on my machine which...

I think Avaya sold an adapter but I recall it being expensive. I just had one of my techs who's handy with a crimper make the cables. If my memory is correct, the pins are 7 and 8 on the RJ45 on the bottom of the phone. Yes it's the digital port, but the digital line uses pin 4 & 5. On that...

In your CDR, does it capture records for predictive dialer? I beleive that CDR will only get a record if the call was connected. If the called person does not answer and just rings or gets a busy, CDR doesn't record anything because you are probaly using T1 as phone lines. In T1s, when you...