Recent content by FoneChick

We have an environment here with the older telemanagement platform MDR (now Avotus) Switchview Intellicontrol. I'm familiar with its' successor products MAT/OTM however I'm new to the Switchview interface and looking for a command reference. Just simple things have me confounded like how to...

Thanks jpruder and Billz66 No AD integration to MiCollab Will look at the IIS

Hello All: Wondering if others have experienced this behaviour. The organization is an IE environment. We have been experiencing a new issue with MiCollab and ACD Agent Logins via Ignite, in that a Windows Security Authentication request pops up looking for userid and password. This is...

Thank you both! It's a Mitel 3300 - Nupoint/MiCollab environment Please direct me as to how to create a "Trusted Device" Thanks much!

Hello All: Mitel newbie question on the best way to send a DID to its' voicemail box. We've been asked to secure a DID, which we've done. We don't yet know what they want to have the call flow be. The DN matches the last 4 digits of the DID. That extension resides on a phantom set with many...

Thanks whykap for your answer I don't currently have Cisco Cube (SBC) in the environment - is that recommended or does that provide some benefit over the solution without it?

Hello All: I have a question around how one could set up SIP Trunking between Cisco Call Manager 9.1 and Biscom HA (Active/Active) FoIP Server. In this scenario we are planning a High Availability Biscom Platform (Active/Active). I wondered about the incoming call scenario and if it is...

Thanks Wanebo

Ok great Thanks KCFLHRC - anyone else use this?

Hello All: Anyone familiar with the PINXDN? My friend google didn't have much info. Here is the printout REQ: prt TYPE: dnb CUST 0 DN 4614 DATE PAGE DES DN 4614 TYPE PINXDN Thanks, Nicole

Hello all I am having trouble with this script. Have used in the past with no issues. Problem is that I had never had to populate the FLEN prompt before. I need to set the FLEN to 4 for all CDP entries. The script below reads through an excel list of DNs to CDP. I've tried adding a FLEN...

Thanks StanelySteamer Apologies if unclear. Let me word it another way. They are looking for something like this: "Thank you for calling ABC Company. To dial by extension, please enter it now. For our corporate departmental directory, press 2 For our address, press 3... etc" What they want...

Thanks Curlycord for your suggestion! I thought of using an announcement service first then off to a menu service. The dilemma is that with either your suggested option or mine the user is able to select a menu choice as soon as it is heard, as they are not required to listen to all the menu...

Does anyone know if it's possible to set up a menu service so that it will play the entire greeting before allowing any menu choices?

There is a self-service password reset tool available for installation. http://www2.nortel.com/go/news_detail.jsp?cat_id=-9252&oid=100255759