Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Recent content by FocusTechnology

  1. FocusTechnology

    Avaya Manager Download

    Hi All, Can someone send me a link to download the 11.0 Feature Pack 4, Service Pack 6 from somewhere other than Avaya? We no longer are or want to be an Avaya partner but need to update a clients system to fix some security flaws. Any help would be appreciated. Thanks in advance.
  2. FocusTechnology

    Make Extension Ring Busy

    Hi All, customer request here and cannot seem to get what they want working. A user can be on the phone and see a second call coming in via the appearance buttons etc. The caller however is just getting the ringing tone. Is it possible to make the caller hear a busy tone instead? I have tried...
  3. FocusTechnology

    IP 16xx Banner Change

    Well that's a pain in the butt. The control unit has been swapped out for a spare and the spare is a BT box. Oh well, thanks for letting me know :)
  4. FocusTechnology

    IP 16xx Banner Change

    Hi All, Customer want the BT IP OFFICE banner removed from the 16xx handsets, how do i do this on the IPO?
  5. FocusTechnology

    Audio Delay After Call Answered

    Hi, i fixed the problem. Removing all STUN information from the LAN tab resolved the issue.
  6. FocusTechnology

    Audio Delay After Call Answered

    Hi All, I know this has been covered before but none of the proposed solutions have worked. This client has just had this start happening, a week ago it was all working fine. Gamma SIP trunk, call comes in, hits Reception group of two phones, user answers but can hear nothing, after approx 15...
  7. FocusTechnology

    DTMF tones not working to inbound AA after Stun server issue

    Hi All, Thank you all for your help, we finally got to the bottom of it. It seems that outgoing calls were not working and because of COVID no one was in the office to check, even though they said calls were working :( Turn out that the RTP ports on the firewall had been removed during a...
  8. FocusTechnology

    DTMF tones not working to inbound AA after Stun server issue

    Hi All, I have checked and two way audio is working just fine. If i send the incoming call to an internal extension it operates as expected. I seem to get an intermittent issue in that if i reboot the IPO the first call hits the AA and routes, the next call and all other calls just dont respond...
  9. FocusTechnology

    DTMF tones not working to inbound AA after Stun server issue

    Hi All, Customer system was working 100% with inbound calls over Gamma SIP this week including the AA with options for 1 2 etc. On Monday an issue occurred with the stun server that was being used which caused loss of comms over the SIP trunks. This was fixed by removing stun server and setting...
  10. FocusTechnology

    Alternating call diversion challenge

    Evening all, I dont know if this is even possible but... Is it possible to set up a call flow for an out of hours service that switches between two external numbers on alternate weeks? For example, week 1 - call comes in, hits AA, caller selects out of hours option and it goes to number A...
  11. FocusTechnology

    Embedded Voicemail Problem

    I have rolled back to an early version of 11 and still have the same issues with voicemail.
  12. FocusTechnology

    Embedded Voicemail Problem

    Downgrade to 10?
  13. FocusTechnology

    Embedded Voicemail Problem

    I ran the upgrade tool from an earlier version of the management tool.
  14. FocusTechnology

    Embedded Voicemail Problem

    Hi All, so downgraded and the problem persists. This is really annoying as i now have a customer worried that they are losing messages and therefore business and they are demanding answers. No mailboxes are full. The SD card is not full. The only other change they have made is switch from...
  15. FocusTechnology

    Embedded Voicemail Problem

    Hi All, Odd issue which has me perplexed. Client VM. Mailbox set up to receive messages overnight. When they get in the next day and try and access the mailbox it says the mailbox is busy, if they wait a while it works or a reboot enables them to access it. The other issue is that people can...
See more

Part and Inventory Search

Back
Top