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Recent content by flyingv06

  1. flyingv06

    Option 11C software package details

    Duh. If u want to hide anything, put it in the book! Thanks!
  2. flyingv06

    Option 11C software package details

    Hi, Anyone know if there is a chart or list with details of Opt. 11 software packages and their functions/features? Checked Nortel's site, but must be using wrong search criteria. Thanks again!
  3. flyingv06

    can't access tie trunk

    Having a little difficulty running dch msgi over vpn. Here is what I could pull. Getting "all circuits are busy" from the CO. DCH 7 UIPE_IMSG CC_SETUP_IND REF 00005818 CH 7 1 TOD 10:48:44 CALLED #:5270 NUM PLAN: UNKNOWN TON: UNKNOWN PROGRESS: ORIGINATING END IS NOT ISDN CALLING...
  4. flyingv06

    can't access tie trunk

    We are building a new hub site, and adding a new satellite site. I have an Opt 11 with a DID PRI, and TIE PRI to satellite. I use IDC yes and DCNO 1 to receive the incoming 4 digits. I know the numbers arrive at the hub site ( using D-channel msging). I cannot place a call from the hub site...
  5. flyingv06

    ACD calls when NRD

    FYI--the problem was corrected by changing call presentation class in Symposium Express. Thanks to all who contributed!
  6. flyingv06

    ACD calls when NRD

    x11tech: Thanks for the info. I'll check Symposium Monday. Don't know much about it, either. PERRYPJ: Yeah, it's 2nd hand info. We have a new trainer at the facility, and it's across town. I have a feeling the problem is between the phone and the chair!
  7. flyingv06

    ACD calls when NRD

    Hello, I have a situation which has me puzzled. Contact center personnel state that when an agent is Not Ready and a call is transferred to their personal DN, they are taken out of Not Ready and ACD calls are presented while still on personal DN. We have Symposium Express and Call Pilot...
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