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Recent content by Fittler
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Microsoft Lync - Forwarding Override
We have an issue when Microsoft Lync starts up it clears the call forward from the handset (9600 Series). Basically if you set the call forward on your handset then go home or to another site and log on to your PC remotely, Lync sees you as available and it removes the call forward from your...- Fittler
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- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
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CMS R15 GOS x2
I have a queue (single skill with multiple VDNs) that wishes to calculate GOS (grades of service) at different times - 1 x Mon-Fri (answered in 60 sec) & 1 x Sat-Sun (answered in 20 sec). Is there a way in CMS R15 to report on two GOS' based on split/skill without creating a new skill for the...- Fittler
- Thread
- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
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CMS R15 GOS x2
I have a queue (single skill with multiple VDNs) that wishes to calculate GOS (grades of service) at different times - 1 x Mon-Fri (answered in 60 sec) & 1 x Sat-Sun (answered in 20 sec). Is there a way in CMS R15 to report on two GOS' based on split/skill without creating a new skill for the...- Fittler
- Thread
- Replies: 1
- Forum: Avaya: IP Office
