Recent content by finest

Can anyone provide a step-by-step instruction on converting a wave file to the proper format for essential voicemail and how to upload it as someone’s outgoing greeting? For both an individual users mailbox and a group mailbox. This is for outgoing messages, not auto attendant prompts...

Has anyone heard if Avaya IP Office plans to re-integrate with Google Suite / GSuite, specifically: - updating status on Google Suite (chat tab) when an Avaya user is on the phone or DND - using Google Suite/GSuite email as a common message store for voicemail pro messages (instead of...

Has anyone heard if Avaya IP Office plans to integrate with Microsoft 365? Specifically: - updating status on Microsoft 365 and/or Teams when an Avaya user is on the phone or DND - using MS365 as a common message store for voicemail pro messages (instead of emailing them using SMTP)...

Please let us know how this turns out even if it takes a while to get a response / a resolution

How are you able to have a sip trunk to Teams without going through all the integration session board controller etc

Avaya will likely require all new licenses (system, user, trunk) for those locations. Server licensing is very expensive and requires IPOSS for at least one year - if you are going the server route, you will need a physical or virtual server - and thus Avaya will require two server licenses for...

I would imagine this provided only a simple integration basically forwarding calls that were meant for teams users to them rather than the full experience of having both a IP office phone ringing at the same time as a teams extension.

Has anyone successfully set this up? Any notes, caveat, or comments on setting this up? Does the customer actually use this/do they like this? Has anyone implemented both the Avaya Calling / Teams and Direct Routing - pros and cons of each? My Customer is considering implementing Microsoft Teams...

Do new subscription systems require IPOSS? On: — Virtualized server environment? -or- — Avaya dell server? We are receiving conflicting information from our business partner. They say that it is required, but my understanding was that it is not required. How many sip trunks are...

IPO is unable to do this dns lookup (this is our SIP provider's FQDN) 2025-05-23T20:25:24 85354mS DNS: Local Query xxxxxx-sip.apeiron.io to 8.8.8.8 2025-05-23T20:25:24 85366mS DNS: Local Response xxxxxx-sip.apeiron.io result=8180:questions=1,answer RRs=0,authority RRs=1,additional RRs=0...

In Avaya User Portal, when a user parks a call in a parking space, how can that call be picked up on another phone ? Is their a short code sequence that would allow the call parked via user portal to be retrieved? Thanks.

We use Macs How do allow users to: - click on a phone number on a website and have it dial on their physical J189 phone? - click on a phone number in CONTACTS APP (native Apple prgoram) and have it dial on their physical J189 phone? Thanks!!

After a few hours of not using the app, an incoming call will only ring once on the app. Then it will show up as a missed call on the app, even if it’s continuing to ring on the physical device. Typically these next call will ring normally. And then all other calls will continue to ring...

Using workplace iOS with IPO 12.1 with ASBCE FIRST INBOUND CALL OF THE DAY or the first inbound call if the app has not been used for a few hours rings once then stops ringing on the app continues to ring other devices/apps. We have proper certificates, we have avaya cloud services enabled for...

Using workplace on iPhone with Avaya IP office server edition 12.1 and Avaya ASBCE If you create a conference call on the iPhone workplace app for example with six people, the number six will show up but in the list of participants, it may only have the phone number or name of three or four of...