Recent content by executone

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I think you need to program a overflow,supervisor into tht ACD group. I have used a all call hunt group for the overflow/supervisors extension. Good Luck!!

Have you tried 456. Good Luck!! JJ

Install a point-to-point T1 between the locations and T1 card in each switch. How to Network two Modular ICS systems together using E&M Lines: Each E&M card handles (2) trunks each. E&M cards cannot go into the KSU. They must go into trunk modules and are only compatible with Modular ICS &...

I would get mermail, and system admin classes. Then you can go latter for more advanced classes if needed. I am surprised a company is spending that kind of money for training. That is Great!! Good Luck!!

Not sure of how to bypass, but have taken out of VXC card and installed in old computer to test/duplicate harddrive. Good Luck!!

CLID Info On a MICS only one phone per line will show the caller ID information automatically. The other phones will need to press feature 811 to see the info. On a CICS you can set it for all phones. Nortel is going to fix this disparity in the new MICS 6.0.1 software due out soon. On the...

I think Marvo has the answer. I had the exact same problem when system was installed at an old house. The outlet had three prongs but it was only feed by two wires. Had electrician wire outlet correctly with ground wire problem stoped. Good Luck!!

Richard, I agree with what you are saying, and need to go back to customer location to verify. I have only been there once and was informed of the problems while onsite to do some other work. It is not my customer, but think I can get them if I solve this problem. Thanks again for all the...

Ricard, I agree with what you are saying, and need to go back to customer location to verify. I have only been there once and was informed of the problems while onsite to do some other work. It is not my customer, but think I can get them if I solve this problem. Thanks again for all the...

Yes they have a UPS on equipment. The cable is bonded and the protectors are grounded also. Electrician installed isolated ground for all the voice and data equipment at both buildings. I tested ground with volt meter and AC outlet. They have Circa Telecom protectors (part # ct3bie bal). From...

Norsatr MICS and phones are on station expansion modules Went to a SBC customer that keeps frying ports and phones on 2nd building, feed on 200 pair feeder. The cable has carbon protectors and is grounded properly, but they keep loosing equipment after storms. I think I should put some extra...

The only way line 1 will roll to the new line is if you have them set up in a hunt group from Telco. Good Luck!!

Features :Call Pilot 100 - Call Pilot 150 Number of Voice Channels: 4 - 8 Storage (Hours): 9 - 24 Additional Storage: NO - Yes (to 59 hours) Maximum Number of Mailboxes: 40 - 200 Basic Voicemail: Included - Included Outbound Transfer: Included - Included Call Record,Call Interrupt...

Nortel messed up and you could get NRU10 off there website.