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Recent content by espacitto

  1. espacitto

    Issue with my Avaya CMS

    Hi, Since à mounth, I can't access reports using Avaya CMS Supervisor, when I run an historicale report, the result is null and when I run a real time report §i get a error message "split_query ISAM error: illegal argument to ISAM function." I tried to restaure an admin backup but i recieve...
  2. espacitto

    Create Abbreviated daling list using Excel file

    Hi kyle555, It's working, thank you, but as you said, I can only create 100 entries by list and I can assign 3 lists to every user, that gives me 300 entries by user. is there any way to make the number of entries more than 100? Thanks again. Regards
  3. espacitto

    Create Abbreviated daling list using Excel file

    Hi, I want to create an ABBREVIATED DIALING LIST but I need to do it for more than 1000 phone numbers, Is there any solution to import this list from an Excel files please? I'm using CM 6.3.0 Thank you for your help. Regards.
  4. espacitto

    Avaya Sevice Observing

    Hi, We practice Service Observing for our agents, now we need to give choice for caller to define if he wants that the call can be observed or not. My idea is to create a second route (VDN, Vector and Skill) and to specify that when the caller's choice is to don't observe his call, the call...
  5. espacitto

    access to a Feature-access-Codes by an incoming Call Handling

    Hi, I want to observe a VDN (Liten Only, access code: *37) from external, using an Incoming Call Handling. How can I do please? Thank you very much. Cordially.
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