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Recent content by ericwilborn

  1. ericwilborn

    Voicemail to Email

    Performed the uninstall and reinstall to no avail. I set up the domain and account again. Services were started, all seemed to be normal. However, nothing was showing up in the hMailServer log. Not sure where the disconnect was.. it's as though the Avaya box wasn't sending out to the...
  2. ericwilborn

    Voicemail to Email

    This issue was originally resolved in thread940-1684082 thanks to kholladay's hMailServer suggestion. I still have this solution set up the same way; however, it has stopped emailing us. Any clues as to where I should begin looking? I'm tempted to uninstall and reinstall hMailServer but I'm up...
  3. ericwilborn

    Redialing issues

    Perfect solution, per usual. Just a little extra background for you, since you tend to answer about half of my questions: I work for an engineering company where former IT has always been whatever engineer is available at the time, more or less. They hired an outside company for the phone...
  4. ericwilborn

    Redialing issues

    I'm sure that there's a thread out there for this; however, I'm not finding what I'm looking for and that may be due to my own wording. Our office has several Avaya 9640 and 9620 phones, an IP 500 V2 control unit, and we use IP Office R7 Manager [7.0(31)]. When we miss a call and then go into...
  5. ericwilborn

    Phone oddity or intentional feature?

    Did the trick. Thanks per usual!
  6. ericwilborn

    Phone oddity or intentional feature?

    Good afternoon, Our office has several Avaya 9640, an IP 500 V2 control unit, and we used IP Office R7 Manager [7.0(31)] . When we miss a call but no voicemail is left, the Call Log button lights up on the phone. However, if a voicemail is left, that Call Log button does not light up. Our users...
  7. ericwilborn

    Monitoring Calls/Auto Callback

    Good to hear that this isn't just an issue for me. I'm on 7.0(31). (If that is indeed the correct version to which you're referring.)
  8. ericwilborn

    Monitoring Calls/Auto Callback

    I've disabled the "Auto Hold" feature in System > Telephony but I now have three users that experience this on occasion. What else should I be looking for? Thanks in advance, per usual. This one has me puzzled.
  9. ericwilborn

    Monitoring Calls/Auto Callback

    I also think my users do something wrong, especially since it's mainly one or two users that have this happen. The same one or two users that always seem to have issues with many things..
  10. ericwilborn

    Monitoring Calls/Auto Callback

    We have a combination of 9620 and 9640 phones with an IP 500 V2.
  11. ericwilborn

    Monitoring Calls/Auto Callback

    Due to various issues with our phone system, I've been having to monitor calls via the IP Office System Status via browser. (Is there a better way to be doing this?) Let's say ext220 dials ext204, talks for a few, then they both hang up. Occasionally ext220's phone will ring afterwards, showing...
  12. ericwilborn

    Forwarding, cell phones and Auto Attendant

    Is there any way to modify sensitivity? I'm not finding anywhere where the default route is set to 220. It should be 201, which is the AA fallback. 220 is a newer (but not the newest) number on our system.
  13. ericwilborn

    Forwarding, cell phones and Auto Attendant

    Please help me make sense of what I consider nonsense. Our company has 3 numbers: One is an 855 number, one is a local number (468) and one is a number local to our old office (932) that is currently held by Number Garage and forwarding to 468. We also have an Auto Attendant in place that we...
  14. ericwilborn

    Voicemail to Email

    I'm all for messing with firmware on my own devices, but I think it may be best to leave this one alone.. Thanks for the quick answer!
  15. ericwilborn

    Voicemail to Email

    kholladay's link made this work perfectly. I've been reading through several posts stating that the default "IP Office Voicemail redirected message" message can be changed through the registry. I imagine that holds true for Voicemail Pro but not for embedded, as I haven't been able to find...
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