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Recent content by ericscampbell

  1. ericscampbell

    Half of the audio drops out randomly on long calls (system wide) - Solved?

    Quite right of course but at this point I think I'll stick with firebirdscrambler's signature advice (if it's working, don't touch it)
  2. ericscampbell

    Half of the audio drops out randomly on long calls (system wide) - Solved?

    System: Option 11c running 25.40, 2008/2616/2317 type phones, no VoIP. Problem: random/occasional calls will drop half of the audio after a while. IE I'm on a call with a client and after 15 minutes he suddenly can't hear me but I can hear him. Putting him on hold briefly and pulling him...
  3. ericscampbell

    Option 11c maintenance in NW Chicago Suburbs (prefer a smaller support company)

    I've considered going that route (and I still may depending on my ability to find a support tech). I didn't want to hijack this topic though so I'll collect some info and post in a separate topic. FYI: I think it's a hardware issue as putting a call on hold & then pulling it back clears...
  4. ericscampbell

    Option 11c maintenance in NW Chicago Suburbs (prefer a smaller support company)

    I'm looking for recommendations for a good support/maintenance company (or solo guru) who knows his option 11 & knows how to inspire confidence in his customers. Bonus points for Call Pilot gurus. Here's a gross over simplification: BAD Technician: "Nortel no longer supports that." GOOD...
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