Recent content by endstop

Michael, I think 44xx phones are always u-law as they are intended for the US/Canadian market only whereas 64xx phones support both u-law and a-law as they are intended for International markets. If your switch is configured for a-law operation and you use 44xx phones you should get a warning...

Currently, there is no way to enter "account codes" from an analogue (POTs) phone on the IP Office. We have asked for this functionality to be added - but we have not been given any indication of whether it is being considered or timescales. Perhaps you could add weight to the cause...

It is only the IP403 that requires the special upgrade procedure - all other platform can be upgraded from 1.4 to 2.0 normally. Mar sin leat endpoint (when you get here there's no where else to go!)

Sorry, the MAPI connection is only invoked when someone tries to use the VoiceMail Email functionality. Can you restart the voicemail, leave a message for a mailbox that will forward the message to email then post it. Mar sin leat endpoint (when you get here there's no where else to go!)

When you start up your voicemail server you should get the following trace messages sent out on the debugger :- MapiUserLogin=..... "MAPI Logon OK" or "MAPI Logon Failed" Name "x" => "y" where x is the name of the extension and y is the email address...

This is normally caused by a loop in a HuntGroup setup. the error message basically means that you have called an extension that is forwarded to an entension that is forwarded to an entension that is forwarded etc, etc. A maximum of 10 forwards is supported, after this you get the error...

How are you transfering the calls from Voicemail to the HuntGroup queue? Are you using the "Transfer" function or the "Assisted Transfer" function? The "Transfer" function is - fire and forget! Whereas the "Assisted Transfer" function gives you options...

The VoiceMail Pro trace you posted does not seem to give any indication of it sending an email alert. What version of Voicemail Pro are you running? Mar sin leat endpoint (when you get here there's no where else to go!)

John, Your customer's will only get the "Queued" and "Still Queued" message if at the time the call is placed in the queue there are TWO or more free Voicemail ports. If there is only one free or none free they will be placed in the queue as normal but they will only get...

Mmmmm - neither there is. I called Avaya Tier4 and they confirmed that the fix for the "Slow Responding" DT phones WAS in build 1.4(25). So I tried to follow the link to Technical Bulletin 015 () on the business partner website - and it came up with an error! I then tried to find a...

Manager Application manual version 13. Configuration Sizes section - on page 14. This version of the Manager User Guide came along at the same time as version 1.4(x) core software, if I am not mistaken. The other snippet (i.e. the config size supported by the Small Office Edition)came from...

Unfortunately to enter a ShortCode on a standard analogue (POTs) phone you need to get the IP Office's attention - this is done by generating a Flash hook signal. If you cannot generate a flash-hook signal from your phone then I am afraid you are in a catch22 situation. Has your analogue phone...

Have you got Voicemail Pro? You could divert the call to a VoicemailPro Node then use the Voicemail Pro to allow certain users to actually forward externally. Just a thought. Mar sin leat endpoint (when you get here there's no where else to go!)

JPR, what version of s/w is your Argent Branch running? The "OSBuf::Pushdown Too far" error message means that the Branch has allocated a buffer of size X to a function and it has tried to loada chunk of data that is too big for the reserved buffer into it - hence it pushes the...

I too have come across this problem. In my instance it was caused by the customer having a second TFTP Server on his network (unknown to him!). What was happening was that the PC where the User CD was being installed on sent out two TFTP requests, one to 192.168.42.255 (which it always does -...