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Recent content by enaconda
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Real Time CMS Report Data from Switch or Database?
I wonder How CMS real time report get Data. Does it query through switches? Does it report from Database? Thanks, En[deejay]- enaconda
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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Calls in Queue & Available Agent to take calls
Thanks I got Real Time Report. But I am looking for query to get all Detail in SQL result.... Thanks, En[idea]- enaconda
- Post #6
- Forum: Avaya: CM/Aura (Definity)
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Calls in Queue & Available Agent to take calls
I am using CMS but I am finding all historical data for Agent and Split. How can I find current information about call waiting in queue and Agent available/ Logged? Thanks En[hammer]- enaconda
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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Calls in Queue & Available Agent to take calls
How can I find how many calls in queue already there? and How many agents are available by Split/Skill? Thanks, En- enaconda
- Thread
- Replies: 6
- Forum: Avaya: CM/Aura (Definity)
