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Recent content by emcguffin

  1. emcguffin

    Auto answer not working with VOA from one network region

    Avaya ran the command and the problem is fixed for our Call Center. However, the Tech indicated that this will only stay fixed until it caches again. He says it needs the following permanent fix: there is a permanent change, editing /etc/ecs.conf and changing EphemeralCaching from on to off...
  2. emcguffin

    Auto answer not working with VOA from one network region

    Thank you. I will engage Avaya and hope that they understand
  3. emcguffin

    Auto answer not working with VOA from one network region

    Can't seem to find someone who knows the command for disabling this in the G700. I assume i need to do this through a P330 connection to a MGP session. Can you share the mechanism for disabling this please?
  4. emcguffin

    Auto answer not working with VOA from one network region

    Thank you. I put work-around in since Avaya could not figure this out. I will try your fix. Appreciate the response.
  5. emcguffin

    Auto answer not working with VOA from one network region

    I just updated my CM V4.739 with patch 18193 and have encountered a problem with auto-answer from one network region only. Prior to the patch installation, everything worked fine. Now, if a call comes from my network region 5 (from a different call center, G700 and different trunks) on a...
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