Recent content by EJW

64bit driver for CMS ODBC - Anybody got one? want to have this for an SQL grab from the CMS database on a win2003 server x64. Quick response appreciated...

The issue I have is with the turret display on the Avaya. The call is being delivered by the ICM and we we can see that the ICM is passing the variable data across to the Avaya ACD but we are unable to get this data to replicate to the agent's turret. On an Aspect you define a step in the CCT to...

The issue I have is with the turret display on the Avaya. The call is being delivered by the ICM and we we can see that the ICM is passing the variable data across to the Avaya ACD but we are unable to get this data to replicate to the agent's turret. On an Aspect you define a step in the CCT to...

Confused!! Writing an MED alogorithm that is looking to see whether or not we have an Agent logged into Skill Group 99 on an Avaya or Skill Group 88 on an Aspect. The idea is that if it sees an Agent logged into one of these Skill Groups, it will take that site out of the routing logic (i.e. in...

Aspect support website will probably still have this.

It's also worth chcking that the PG's have the host name configured in upper case. This is a known problem for the Aspect ACD and could well affect other switches..

Yes, yes and yes again...! The AHT calculations which feed into the MED are based around the mappings for the Service to Skill group. More used if you are in a virtual environment (2 or more centres being used as a single pool). In addition, if you raise a fault with your ICM provider (who...

When you say your system is 10 years old, what version are you running with? If you are using your Aspect for ACD routing then I would suggest (personal view) that you will get better functionality and reporting than you will from the Avaya. If however you are looking to combine ACD & PBX on one...

Hi, new user to IPCC. Have been asked to add an call announcement (whisper\Call Type Announcment) to certain lines on our ICM instance. Any ideas? The agents are auto answer...

CMS

I am a PM looking to get a new wallboard installed. Can anyone please tell me how the IP address is assigned to the wallboard? Quick answers much appreciated...

We currently run V5 of Cisco ICM with an Aspect ACD using a CTI server to feed the PG's. We are looking to install a Concerto dialler with a blended functionality. Has anyone done this before? Happy to install and configure the kit as required but want to know whether there are any pitfalls...

Forgot to mention in above : www.nbaltd.com

Try newbridge. They offer support on most Aspect products; supported and unsupported. Not cheap but worth the cash. We spent money on an IVR Consultant for Aspect CSS and the return has been good. Hope this helps. Failing that, we still use RR\RW here with no problems. Let me know what...

Hi, What probems are you facing? We have CSS 4.5.2 with an ACD and g a loof criical tmeot errors. hese so farhave not been explained by Aspect. What is the nature of your problem? Do you ge thte E1's to talk? Ed