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Recent content by eisefr

  1. eisefr

    Updating data from XML to Service center

    Did you check out support.peregrine.com? There are very good documentations about that. Bye from Germany.. Frank
  2. eisefr

    Command Line Parameters

    The sc3user.ini file contains ServiceCenter GUI and other parameters for an individual ServiceCenter client computer. How can we designate where to create the sc3user.ini file? Our typical user computer configuration write protects the winnt directory, which is where sc3user.ini is created by...
  3. eisefr

    Capability Words?

    Oh Just seen.. This dx111ge (Programmer) Dec 25, 2002 you cann t use arrays .. thats means , in the format control on display set a threaded variable (e.g. index...
  4. eisefr

    Capability Words?

    Thats easy to do. Lets say your cap. word is "Admin" 1. Set the visible condition on your field to Yes. 2. The visible conditition set to [$visible]="ok" 3. On your form add a field. The input must be $visible. 4. You should hide the field $visible. Set the visible...
  5. eisefr

    Macro Condition Question

    Try it with this: status in $L.new="alert stage 1" and ((category in $L.new)#"Component" and site.region in $L.new="Americas") Bye from Germany.. Frank
  6. eisefr

    download a servicecenter FAQ

    Thats really not the best FAQ :-) Sorry.. but its my opinion. Bye from Germany.. Frank
  7. eisefr

    SC 3.0 sp5 - Alerts removed, but still initiating

    Just open the schedule - file with th edatabase-manager and make a true-search. There you will see all your scheduled alerts. If you want to delete them.. you can do it there. Bye Frank Bye from Germany.. Frank
  8. eisefr

    New website about ServiceCenter

    The correct address is: http://www.sc-resources.net/ Bye Frank Bye from Germany.. Frank
  9. eisefr

    Closing a ticket after 21 days

    Its a little different. But VERY powerful! When you know how to use them.. you can really do ALOT with that! I would tell you more a little.. but i am 8 Minutes away from my 2 weeks vacations! :-))))))))))) Bye from Germany.. Frank
  10. eisefr

    Status seems to change by itself

    Check your schedule - file. Is there the problem status "RESOLVED"?? for the planned updates? Bye from Germany.. Frank
  11. eisefr

    Closing a ticket after 21 days

    That could be done through a event. In this event the problem.status would have to change to 'Closed'. That should be possible. With macros... I don't think so. Bye from Germany.. Frank
  12. eisefr

    Status seems to change by itself

    You are talking about the problem.status - field? Are you using SC 3, 4 or 5? Bye from Germany.. Frank
  13. eisefr

    Disappearing ToolBox

    c:\program files\servicecenter\run There should be the sc.ini - file Bye from Germany.. Frank
  14. eisefr

    Disappearing ToolBox

    I guess its behind the taskbar. Just move the taskbar to the left or right side.. Your toolbox is probably down there somewhere. Frank Bye from Germany.. Frank
  15. eisefr

    Error messages in my log file (Global Lists)

    Hi again... any good news from you? :-) Bye from Germany.. Frank

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