Recent content by EddieRWB

No worries, I guess I just didn't flip down google far enough . Found PBXInfo.com deals with Toshiba.

I just wanted to find out if anyone of you guys know of a site/forum for Toshiba CIX Strata administration? I've loved all the help and support on the definity systems I gotten from you guys, I started a new job and they have this 'wonderful' Toshiba Strata CIX VIop system. Unfortuately not...

Ok, Do you guys have any other ideas on getting this accomplished?

I'm guessing that this doesn't look good for using a VDN? Call Center Release: 3.0 ACD? y Reason Codes? n BCMS (Basic)? n Service Level Maximizer? n BCMS/VuStats Service Level? n...

Hmmm.... I've never worked with VDN's before, In fact I'm not sure if that is an option that is enable in our version of software R13 CM3.0? Is there an easy way to check if VDN's can be utilitized?

I need a bit of help with this request, not sure if it is something that can be done as well. We have a Definity G3; I have a need to setup an auto attendant on our main line that the receptionist usually would answer. There has been a staffing reduction and 2 days out of the week the front desk...

great, you know I missed that when I was comparing extensions. Feel a bit stupid, but thank-you guys for finding the quick fix.

No problem here is the working Extension: Extn SS/PP Type A 3031 1/ 5 4412D+ A CTI Link : No Alarms: ACTIVE A Pool Access : A Page Group : A Primary Coverage : A Secondary Coverage : A Coverage Group : 30 A Call...

I'm hoping you guys can give me some clue as to why I'm having this issue on our Merlin Magix. The issue is when we forward out our main number from the receptionist to an extension it will ring once on that extension and bounce back to receptionist. 1 ring isn't enough time to answer that...

Everything that I've read about SPM is right on with what you guys have said. I've upgraded to a fresh 9.0 version of SPM hoping that would help, It didn't. Unfortunately there is only 1 DB9 on the back of the HP D5100 i have built for this and it is in use, maybe I'll try to swap to see if that...

Dagwood, you are correct- I am using the USB port, a USB to DB9 which requires a driver to be load to funtion. below is the link to the cable. What are your thoughts on why this is happening using the USB port. Would playing with the com port settings maybe be the ticket to get it to work...

I have a Merlin Magix and we use WinSPM to administer it. I'm wondering if anyone of you guys have seen an issue like this with the SPM software. I built a new machine and loaded SPM all the way to 8.0 from ver.5. Now I can connect up just fine with it using the direct connect and com port 3 @...

I have a Definity G3si running Cm2.0, I have an easy question in regards to Ports. I'm in need of one extra port for an office and we currently have one unwired port on a TN2224 card but it is labeled as Equipment Type: Attendant 2 in the swtich. How can I change this port type to be TTI port so...

Okay did a list trace on both TAC's and the call isn't even hitting our ISDN or the CO. So would that tell me there is something wrong with the way the SP is sending the call over? In inc-call-handling-trmt I'm looking for 4 digits, the last 4 of the 10 digit number which is the internal...

Hey guys- What I'm trying to accomplish is add a new block of 100 DID's to our switch. We have a Definity G3 on release 13. I've added the new 4 digit ext to the Incoming Call Handling Trmt on trunk group 1 our ISDN. but I continue to get the busy signal when I call one of the numbers. This new...