Recent content by dynamos2000

If you update the password to "1", won't it ask the user to reset it? On our v2 and v3, that would prompt the user to change but it may be something specific to our setup perhaps. Give it a try.

Hi, I searched several times but didn't see a post directly answering this issue: Why does the call log not show the complete number? Our 1416 phones show the complete number (log's numbers start at the left) but the 1408s start showing the number on the right side and only show the complete...

Good afternoon. I'm in need of routing calls to a location with no DIDs, only a main auto attendant. I can route locally to a menu, pause with the ~p and pass along digits and it works fine. However, doing this with a long distance number doesn't work. I'm open to work-arounds but I'd...

Mikey, sorry I guess I was thinking port and its actually extension, thanks for clearing that up. Avayatier3, thanks that will do it!!

A while back, I remember finding a post for this but I'm not having luck locating it this morning: I moved us away from the attendant setup and made "0" a VDN and use skill based routing for our switchboard folks. It hit me that I will no longer have the luxury of dialing "0" from an x-ported...

Hello, We have a TFN going to Location A and we want to have some agents in Location B help with the call volume. Location A - Avaya call center Location B - Nortel call center I've been researching NCR and I'm wondering if that makes the most sense instead of having an IVR in the long...

disregard / wrong location ... sorry..one of those days

50 party expanded meet me with installation seems to be around $45k Product Code Qty Description ------------ --- --------------------------------------- 185446 AVAYA COMMUNICATIONS SOLUTION 185840 1 CM MODEL ADDITIONS 181417 50 SIP TRUNK 1PT SFTW LIC 185886 1 EXPANDED...

How is this http://tinyurl.com/5l5g3s

Hello, We have a TFN going to Location A and we want to have some agents in Location B help with the call volume. Location A - Avaya call center Location B - Nortel call center I've been researching NCR and I'm wondering if that makes the most sense instead of having an IVR in the long...

Triton101 / Trvlr That sounds like a winner, anything other than ringing would fix our issue once the call hits the nortel switch. I'll dig in and see, thanks everyone for your valuable input

First off, thanks everybody, its frustrating not fully understanding therefore not explaining well and it can't be that fun for you folks to read and then offer assistance. The main issue is our long distance provider has an IVR, and when the customer chooses option for example, the call hits...

I am told we have CallPilot 2.02 and cannot add channels. I'm guessing they mean we cannot add channels to the existing callpilot.

Hi, I'm an Avaya guy looking for assistance on a Nortel issue. The announcements on the nortel switch at one our locations are on a "viking" device that by the looks of it, doesn't handle but a few callers at a time. Our customers are hearing ringing instead of the announcement when we are...

Hi, I'm an Avaya guy looking for assistance on a Nortel issue. The announcements on the nortel switch at one our locations are on a "viking" device that by the looks of it, doesn't handle but a few callers at a time. Our customers are hearing ringing instead of the announcement when we are...