Recent content by dweiss

Hawk...I see the errors in the call logs as well (TRK xxxx...dont remember the exact code right now), since the system's install a couple of weeks ago. I mentioned them to the installing tech, and he waived off my concerns. So, now I am having him go back out and flip the pairs at one end on...

KCF...that is what I suspected...thanks! Owe you one. I am a remote admin, so I have to get a tech out to change the polarity. Debra L. Weiss Sr. Telecom Engineer The Ryland Group, Corp. I.T. “’Courage’ is being scared to death, but saddling up anyway.” ~John Wayne

This is a snapshot of seven 2-way CO trunks in an Option 11C, REL 25.4. I manage Can someone tell me what the RVSD in parenthesis stands for? I have five users in this office, and they are complaining that they occasionally get a busy signal when they try dialing out (both long-distance and...

I rebooted the server, and then changed the CLS on each set from LMPX to LMPA, and the MWI lights began working. Thank you again to all. Debra L. Weiss Sr. Telecom Engineer The Ryland Group, Corp. I.T. “’Courage’ is being scared to death, but saddling up anyway.” ~John Wayne

KCF...Well, I have 10 of these systems (Option 11C rel 25.4 or better, with CP 2.5) in production across the U.S. at various division offices for my company, even at my own location (Scottsdale AZ...and we have 250 users...all on 3904's), and the lights works just fine. The issue is exclusive...

KCF...I had some sets brought over from a neighboring division office that also has an Option 11C with the same version of CP, and the red light worked at that office, but when swapped with a set at the office with the newly-installed Option 11C and CP, the red light will not work. This is a...

Stanley...the MWI option is set for 'all new messages' on all VM boxes. KCF...I can't belive that it is a firmware issue on all of the phones...one or two I might suspect that, but not close to 20, all bought at different times. The errors in the CP logs indicate it is at the CP server...

KCF...all of the DN's on the 3904's are unique. Stanley...the ACD DN's that handle traffic to and from Call Pilot have MWC set to yes. In addition, each user voicemail box has the MWI DN set to the DN on key 0 of the associated set. None of the 3904 are ACD agents...they are all standard...

I hope I hear from Mike Poole on this one... I recently replaced an old Avaya Merlin legend with a single cabinet Opt 11C (Succession 3.0) w Call Pilot 2.5 that I had in storage. Everything is working beautifully, needed no changes to dial plan (had same DID range), trunk routes, etc. Built...