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Recent content by DrogensIT

  1. DrogensIT

    Transfer a Call Back to a Menu?

    Hmmm, you'd think this would be a built-in function, not a work-around function, but a work-around will do. I think we want to keep auto-mailbox-login (I think I understand what this is as we don't have to login to access VM). So it looks like I'll have to try the ol'...
  2. DrogensIT

    Transfer a Call Back to a Menu?

    Ok, either I'm not following you or you're not following me. Once a call has reached out Operator by the caller's dialing x101, the operator wants to get the caller back to either our main menu (Custom Service 1) or a specific Sub-Menu (Custom Service 20). So to recap: Caller gets to Main...
  3. DrogensIT

    Transfer a Call Back to a Menu?

    We have a situation where people miss the prompt in our Main Menu and dial the Operator (no longer on 0) and we want to transfer them to a specific Custom Service Menu. Is this possible? If so, how do you accomplish this seemingly simple feat? As always, my unending gratitude, Greg
  4. DrogensIT

    Two AA's on KX-TD1232 w/TVS100?

    Noted. We ended up going with option #2 above. It was easy to setup, easy to understand, easy to change and it keeps all four ports of our TVS together for higher availability.
  5. DrogensIT

    Two AA's on KX-TD1232 w/TVS100?

    That definitely clears things up! Thanks a LOT! Option 1 was what I was thinking. Option 2 (one message, four ports) might be doable but we've been directing traffic to a separate phone line but I guess we could just have THAT number point to our regular main number. Option 2 is definitely...
  6. DrogensIT

    Two AA's on KX-TD1232 w/TVS100?

    I think I've got the Ring Assignments part; in the KXTD-1232 I assign the Day/Night Mode to the proper VM Extention (x167 in this case) but I'm still not sure about the Voice Mail Groups... Thanks again! Greg
  7. DrogensIT

    Two AA's on KX-TD1232 w/TVS100?

    Where should I look for this info? Sorry I'm so lost...
  8. DrogensIT

    Two AA's on KX-TD1232 w/TVS100?

    Alright, I know it's been a while but I'm back at it. We have 4 ports. I'd like to take 1 or 2 ports and make them look like a separate company (their own messages and menus). It should only do this for calls coming in on a particular phone number (CO). I think I understand how to create the...
  9. DrogensIT

    Two AA's on KX-TD1232 w/TVS100?

    Since I'm pretty sure I don't have a clue what you're talking about maybe you could 'splain? I can do some of the basics with the system, setup/change/move extentions, add lines, setup mailboxes, etc. but nothing too fancy. I DO have the PC access to both the PBX and the TVS though. BTW, the...
  10. DrogensIT

    Two AA's on KX-TD1232 w/TVS100?

    I was looking through some past posts but haven't really found a solution to what we're trying to accomplish. We have a main store and a service department and right now our main store is using the Automated Attendant to pick up calls (with menu). The service dept has it's own direct line in...
  11. DrogensIT

    KX-TD1232 Multiple Afte-Hours Schedules

    Thanks for the reply! Management wants it all but of course they don't want to pay for it so I guess we're stuck with the fwd'ing to vmail solution. Thanks again for the reply! Greg
  12. DrogensIT

    KX-TD1232 Multiple Afte-Hours Schedules

    Is it possible to have multiple after-hours schedules? Our Service Department closes at a different time from the rest of the store and we'd like their phones to switch to our "we're closed" message on a different schedule. Possible on a KX-TD1232? Easily? Thanks! Greg
  13. DrogensIT

    Using Computer for System Programming

    If only that program were to show up on a convenient FTP server for about 20 minutes, wink wink, nod nod... ;)
  14. DrogensIT

    Problem Programming Flexible CO Buttons

    Thanks! That should come in handy!
  15. DrogensIT

    System "forgetting" Group Pickup

    I think your assessment of corrupt data was correct because three of the phones in question defaulted to ring group 1 when they were on 2. They appear to be working now. Thanks again.
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