Recent content by Draxis

i've put Win2k SP4 on both my OTM 2.1 boxes and neither of them has had any problems.

that happened to me as well, but SU13 for SCCS 4.2 fixed that.

what needs to be patched? the web client server, or the SCCS server?

I've got OTM 2.1 Enhanced running on a PIII 866MHz with 384MB memory and it works just fine. It's a bit slow when messing with the Call Accounting software, but other that we have no issues.

Linken: No, I was just running a test Web Client Server to see how to set it up and to check it out to see if we should migrate to it. Once I was aware of the problem, the Web Server was shutdown and never turned back on. We're looking to migrate to it by the end of the year though and phase...

Yes it did. I turned off our test Web Client Server and the problem went away. Apparently you can't run both the fat client and the web client in tandem if you have scheduled reports running on the fat client.

I set this up and wasn't all that hard. Just follow the installation instructions and it's pretty straight forward.

If there's a wireless to fiber converter and vice-versa on the market somewhere then I suppose it's possible. We've always just had a fiber line laid between sites by the local telco vendor.

Thanks johnpoole. Worked great. :)

One of our executives just got an admin assistant and wants her to be able to answer his extension when he's away. Will a BSF key allow answering? I know you can see when the extension is in use and transfer to it using a BSF key, but I'm not sure you can answer an extension with that key. If...

mluckie1 is not wrong. Read the documentation for MAT and OTM. MAT does not (fully) support Succession. If you set the system type in MAT to a 25.40 system, some functions will work. You're best bet is to upgrade to the latest version of OTM.

My company is looking into trying this as well. Can you point me to the Nortel Docs that go through the ACD and Agent changes needed? My company isn't very good about keeping manuals around, and I can't find it in the few PDFs I've managed to find online. Nick Jeske Telecom Admin N.I.A...

Either way you shouldn't be copying an ACD set.

As far as I know, there is no way to do that automattically. I've asked this question before and got no luck. The only thing you can do is either de/re-acquire the TN in Symposium or de/re-enable the TN in the switch to force the phone to logout.

Symposium's backend is a Sybase database. If you know anything about Sybase, you can export all the raw Symposium data to your own database for reporting or whatever else you need it for. Our company does it on a nightly basis through an automated routine. Unfortunately, I have no idea how it...