Recent content by dj4020

If your DID range is being dropped on your say T1 and it is not defined on a phone, or has a digit conversion table setup for it. Design intent is to send it to the Attendant console, so as to not lose a call. But I agree it would be great if we knew what your looking to accomplish.

What is the TARG, NCOS on your outbound route ? ? ?

We had the same issue about two months ago there was a designer patch to fixit. But I think in the latest two rollups it was included in there. I think the latest is Rollup patch 3 release 3

The reason Perry told you to contact a Partner is that there is a procees that only a partner can perform. 1) A maintence fee is charged to move the licensing to another system. 2)Some partners require a fee to provide the Keycode. 3)If you are not the partner you may void any support doing this...

If you look at inactive lines added to the active lines this should get you the number of sets your system is configured to use. I will not get into the dipswitch settings as that can get to confusing. The real point I think you need to look at is if these DSM32 x3 are punched down to anything...

The Taurus (3900 series) phones are notorious for this problem.

no configuration needed the analog lines need to be connected to an ASM (Anaolog Station Module.) That will provide your DTMF. You should be posting this in the Business Communications Manager BCM Forum

Priority is only to specify which agent logged in and assigned to the skillset gets the call. i.e. Two agents in ss Test1, one has priority 1 the other 2. Call comes in, is queued to Test1 the caller with the higher priority gets the call if both agents are available. In the example you provided...

Sorry was thinking of mail administration admin account 000000. I see you are after the OS administrator password. Should have looked closer at what I briefly scanned over. . .

Do you have any user accounts setup with administration rights? ? ? If so you should be able to change the admin account password. . .

As far as I know the only command you can use to stop anything is the FDLC which cancels / stops the system wide flash download. but once the download has started on any given phone you cannot stop it except by unplugging the phone being flashed. However the phone could be wiped out by doing...

If you only have one server the License Manager is probably installed on that same server. Are you co-res'ing your CCMA server you cannot change CCMS configurations without the CCMA server.

I originally thought it was those dadblasted IT security freaks found another way to be a nuisance just because they have the keys. Ours started doing the same thing.

Janaya You need to either add database space or reduce required space as eventually the database will get corrupted as it fills up. It clearly documented in the NTP's. . . Once database gets corrupted you'll be in a pooch, start over from scratch. Or last known good backup before database...

Setup TARG, TGAR on first route to match on these particular phones then if your second route on the RLI is setup it will flow across that route. GHTrout has a nice basic primer for NARs BARs.