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Recent content by DiyFrea

  1. DiyFrea

    ACCS Outbound - Initiate a Call with a Customer

    IPOCC supports a mechanic dialer that initiates a call with the customer and then routes it to Topic/Skill. Is there a way for ACCS outbound to initiate a call with the customer instead of agent?
  2. DiyFrea

    ACCS auto answer

    Thank you so much Is there a way to log into AAAD credentials automatically? Is there a setupconfig.xml or anything else to automatically provide the required parameters from CCMM for setup AAAD?
  3. DiyFrea

    ACCS auto answer

    communicator and workplace are not compatible with ACCS https://secureservices.avaya.com/co...ct+Center+Select&solution=false&version=7.1.2 When trying to log into CCMM using a communicator/workplace, the agent desktop displays the error " the telephone is not supported" as shown in the...
  4. DiyFrea

    ACCS auto answer

    How to enable the auto answer feature on onex communicator with IP Office? Control of workplace(latest Version)/communicator are not possible from AAD with ACCS agent desktop. Based on avaya compatibility matrix herewith...
  5. DiyFrea

    Voicemail Pro client Compatibility issue

    Did you install the voicemail pro on windows or application server?
  6. DiyFrea

    grace period

    Do you see the grace period days and grace plds host id on manager-license for the primary server?
  7. DiyFrea

    ACCS-CCMA 503 service unavailable

    503 service unavailable error in web page and the CCMA_DefaultAppPool service in IIS Application pool is stopped when attempting to access CCMA web page please advise
  8. DiyFrea

    ACCS patches

    My sincerest thanks
  9. DiyFrea

    ACCS patches

    Where can I find the following patches: CCCC - AvayaCC_CCCC_7.1.2.2.2 CCLM - AvayaCC_CCLM_7.1.2.2.1 Which are mentioned herewith: https://support.avaya.com/css/public/documents/101090099
  10. DiyFrea

    IP office server edition time 12 hour format

    Server edition R11.1 centos7 currently displaying the time in 24 hour format. I need to set the time format to use 12 hour(AM/PM) Please advise
  11. DiyFrea

    SIP trunk - no audio

    What is the correct NAT type? Full cone NAT in network topology & in firewall? Google stun server discovers the full cone NAT with the public IP, and fixes the audio issues shortly. The audio problem remains if NAT type & public IP if are set manually in network topology. Should they be set...
  12. DiyFrea

    SIP trunk - no audio

    No authentication in SIP trunk, SIP provider shared with me only IP details, 5060 UDP, and RTP 20000-40000 which are opened in IPO & in firewall, They told me that the call coming from SIPTrunk having media IP as the local IP instead of the public I believe this happens when SIP alg is enabled...
  13. DiyFrea

    SIP trunk - no audio

    I have a sip trunk configured with a sip provider in IP Office v2 R11.1 behind a Meraki firewall No signal issues for incoming and outgoing calls, but no audio in both directions when answering call, and system status shows 100% packet loss with media IP even though there is a ping from IPO I...
  14. DiyFrea

    Avatar image on vantage

    The full avatar appears as it should in the ringtone notification on vantage But it doesn't look as full as it should after answering and while talking Is there a solution to this?
  15. DiyFrea

    called name between avaya I P office & CUCM via SIP trunk

    P-Asserted-Identity & remote-party-id show the extn name in CUCM Instead of the remote extn name in IPO for calls that dial from CUCM to IPO INVITE sip:280@10.10.1.9:5060 SIP/2.0 Via: SIP/2.0/UDP 10.50.52.6:5060;branch=z9hG4bKd14e8134f9 From: "Syed Abdul Rab"...
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