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Recent content by dialtonebtch

  1. dialtonebtch

    One toll free or multiple toll free numbers?

    Our company uses separate TF numbers. Main number, Sales, main customer service, and customer service for dedicated groups. In my opinion, no one likes to hear a ton of choices. Separate numbers allow the announcements to be customized for those callers. Also, we don't offer some things like...
  2. dialtonebtch

    Symposium 4.2

    I also heard that with 6.0, there is only a webclient, not a client on the user's PC...
  3. dialtonebtch

    message light goes out- desktop messaging

    FYI, I have found the issue. The user was using Google's desktop search feature. For some reason, that interferred with desktop messaging. Uninstalled the Google Desktop feature and it resolved the issue. Thanks!
  4. dialtonebtch

    message light goes out- desktop messaging

    I recently added desktop messaging to a user. Since the load, anytime he gets a new message, 5 sec to 5 min later, his message light will go out without the message actually being listened to. It also shows as "read" on the desktop side. For troubleshooting, I have uninstalled and reinstalled...
  5. dialtonebtch

    Changing queue priority within vector

    I am needing to change the priority of a clal within a queue after 45 seconds. I was thinking oabout something like this.. 1. queue to skill 1 pri l 2. wait-time 45 seconds hearing music 3. queue to skill 1 pri h 4. wait-time x seconds hearing music 5. go step 3 unconditionally Will this...
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