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Recent content by def1

  1. def1

    is cms root really root?

    The ID "root" on a CMS server is the traditional UNIX root. Cheers.
  2. def1

    Service Observe

    Have a look at page 4 (on R8 system anyway) of the COR form, I think you'll need a seperate COR higherarchy per manager, with page 4 altered to allow the manager's COR permision to monitor their teams hierarchy of CORs.
  3. def1

    Domain Ctrl Admin

    I would expect the configuration to be on the CVCT - or CTI application that is using CVCT as a server. Once the command to control the Hunt Group is issued over the ASAI link you will see the station number associated with the CVCT ASAI link under the "Dom Ctrl" heading when you...
  4. def1

    Display caller's number through hunt group?

    The first thing that I would check is if CLI is being presented on any calls arriving ovr the trunk group, if not, try checking the Trunk Group form page 1 "Outgoing Display?" is set to "n" and on the far end of the link check that CLI is being forwarded. If connecting to...
  5. def1

    CMS Enablement

    Have a look in "system-parameter features" on the Definity, and on one of the pages there I would expect to see "Adjunct CMS Release :" Also check that BCMS features are enabled in "system-parameters customer-options". Cheers.
  6. def1

    CMS Enablement

    Not sure I fully understand the question, but here goes, Assuming that the CMS options are enabled on the Definity and the connections are operational, there are settings on both the Definity and the CMS server that impact what is recorded on the CMS. On ACD related switch features such as...
  7. def1

    Getting CDR ?

    Try adding the extensions that you want to have reports on into the "intra-switch CDR" pages ("ch intra"). I think the Definity then begins to send data on internal calls for the listed extensions. [I'd start with a couple of extensions - just to check if it works :o)] Cheers.
  8. def1

    Toggling between calls then transferring to third party

    oops, sequence should have read, Call on Line A Txfr (or select line B) place call on Line B (to 3rd party) (decide to carry out transfer) press Line A (button speak to original caller) press txfr button Line C opens press Line B press txfr button Cheers.
  9. def1

    Need help quick with service observe

    change "feature access code" and assign a string to "Service Observing Listen Only Access Code". Check that the Class of Restriction assigned to the Agent IDs (or stations if Agent IDs not used) has the "Can Be a Service Observer" set to "y" for the...
  10. def1

    Toggling between calls then transferring to third party

    Try the sequence, Call on Line A Txfr (or select line B) place call on Line B (to 3rd party) (decide to carry out transfer) press txfr button Line C opens press Line A press txfr button All lines should collapse leaving the parties that used to be on Line A and Line B talking to each other...
  11. def1

    Trunk Usage

    If you're looking for the realtime status on a G3 try "monitor traffic trunk". Cheers.
  12. def1

    Help with uncovering the DNIS on T1

    If the Definity is R9 or above (definitely works on 9.5) try "list trace TAC" and the tac code associated with the T1's trunk group. Then dial the 800 number and watch the call arriving (advisable to pick a quiet time of day).
  13. def1

    Message Lamp problems using diferent Voice Mail System

    If the Voicemail system is using the Leave Word Calling (LWC) feature to switch the light on and off, the command to deactivate needs to come from the same port on the Definity as issued the activate. As you mention that the Voicemail system is now connected in a different cabinet, I'd expect...
  14. def1

    Center Vu Supervisor and Custom Reports.

    For Custom Reports try http://support.avaya.com/ choose CallCentre / CRM and Operational Excellence, and look for the "CentreVu CMS Custom Reports" for the version of CMS that you have; note if > R8 you'll also need to look at "CentreVu® CMS R3V9 Database Items and...
  15. def1

    Abandon Call reports in the CMS

    Another approach that can be used in tandem with the VDN Call Profile, is route to a second VDN (probably non-DDI)after the announcement step in the first vector. Then use the second VDN as the source of the stats relating to the operations of the call taking team. Cheers.
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