Recent content by debsw1

Yes there was, cannot remember exact wording and cannot find a note of them, sure it was more along the same lines as runtime error. Won't be able to get info for a while now unfortunately and I cannot recreate the issue in house. Regards Debbie

Haven't had the problem now for about 3 months so hopefully fixed, it was also a corrupt system file each time, this time I did everything as Administrator on the pc, worried that they have very restricted access and that could of been the issue, not writing information away properly. Have now...

The ACT Outlook addin appears under the Inactive Application Addins, when you go in to manage the addins it is unticked, you tick it, close Outlook and reopen, but checking the addin again, it has a runtime error loading. I have a no of things still to try, disabling UAC, trying different...

Mike, thanks for the response. Windows 7 is 64bit and Office 2010 is 32bit. ACT was installed after Office, I have tried a repair on Office but that makes no difference. I haven't done that document id, will look through it. Regards Debbie

Having problems getting the ACT Outlook Addin to load, it always appears as an inactive addin and you can tick it and click ok but it never loads, it gives a runtime error. I've patched ACT to SP1 and Hotfix 6, been all through the Answer ID: 23022, done a repair on Office. It is only 1 pc in a...

Mike Thanks for the response, the customer is currently up and working so do not want us to mess with the pc, I have kept the kb article for if and when it happens again. Customer is running ACT Pro 2011 Version 13.0.401.0, Hot Fix 2. Regards Debbie

We have a customer that is using ACT 2011 on a number of pc's but one of these keeps prompting for ACT to be registered. It is a Windows 7 pc, the user on the pc is heavily restricted, we had to login as network administrator to install the product, but product installed fine and registered...

Thanks for the post, we have managed to sort the issue, the hotfix from the following article had to be installed. Touch wood all now up and working. http://support.microsoft.com/kb/950757 Regards Debbie

Hi Did you get your problem resolved, with have exactly the same issue. The customer in question does not have a Cisco PIX firewall in place. Odd random emails appear to get through but the majority of emails don't, there doesn't appear to be any pattern to the issue. Any help / idea's would...

We have a customer that is trying to get ACT 2008 running on a Windows 7 Home Premium laptop. The software goes through the installation but stops because it cannot install / start the SQL service, the error is not enough permissions. The user has full rights to the pc and we have tried...

We have a new pc (Windows 7) with Photoshop CS4 installed, everything seems to work all ok except for editing. If we scan in a document we cannot then edit it and in Indesign we cannot edit text. Any idea's anyone please ? Regards Debbie

Mike Thanks for your advice, the firewall was the cause of the issues we were experiencing. Regards Debbie

We have installed a new server (SBS 2008) and had to reinstall ACT 2009, have created new databases from a restore all ok and these can be accessed from the server but we cannot access the database from any of the workstations, we get the following error: "The database <Database name> could not...

PC has a 250GB disk, 225GB available. Properties of the hard disk show only 2GB free!! Total size of all folders on the disk is 25GB. Turned off system-restore and this made 33GB so free space is now 35GB, but that’s still 170GB missing or not available. Any idea's anyone please. Regards Debbie

We have Linksys WAP 200 setup as Access point and another Linksys access point set to repeat the WAP200, MAC address of repeater is entered into the WAP200 config. WAP 200 has been setup with a static ip on the network. Windows XP clients work fine connect and get a IP from the windows 2003...