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Recent content by deb321
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Automatic Not Ready
Yes it has been witnessed. Users are a bit vague on when it actually started.- deb321
- Post #3
- Forum: Nortel: Symposium call center solutions
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Automatic Not Ready
We have some agents who appear to be going into Not Ready automatically after a call. Their calls are forced so they should go automatically into wait if they don't manually select not ready. There should be no delay between calls. Any ideas?- deb321
- Thread
- Replies: 2
- Forum: Nortel: Symposium call center solutions
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Symposium & Genesys Outbound
Anyone got this set up? How is it done? Currently have MAX/CCR/Link with queues from Genesys presented to queue. With Symposium queues are replaced by skills. Is it possible to present the call to a CDN with a script sending it to an appropriate skill?- deb321
- Thread
- Replies: 4
- Forum: Nortel: Symposium call center solutions
