Recent content by deafasa

Swapped out the Quantum Superloader with the Quantum Superloader we use for user backups. Same result. CA also had us install a patch on the Windows 2003 server that exchange is running on. Same result. I'm starting to lean towards the database is somehow corrupt and telling the restore job...

Myauto, tapedrive\libraries, patch levels, antivirus software, server settings all have an impact on the backup software. This setup had worked for us in the past as well. At some point it stopped working. Unfortunatly we didn't realize it stopped working until we selected the folders to be...

The session is streamed. It appears to span 3 tapes, but I don't know of anyway to verify this. The restore job goes through 3 tapes before it fails (There is a fourth tape in the backup set.) CA is aware of this. If I simply backup my mailbox, and restore part of it, it works fine. CA is...

The problem appears to be with the restore. If I had to venture a guess, the issue is with the exchange agent. CA Techsupport current attempt is to change USEAsyncIO=0 and retry the restore. They also deleted all the r* files. Of course, it failed. The current tech had us reboot the server...

USEAsyncIO did not fix the problem. myauto, the testfix did not work for us. In fact, my tape engine now stops at the most inappropriate time, (as in 2am in the middle of the backup job.) Are you sure you want it? Jeff

Also check your device page, reached by clicking on quick start and then device. Your backup device should be on here. You may have to expand the scsi card listing (there will be a plus sign next to it.) When you click on your backup device it should show the information such as tapename and...

Birdstep technology owns what used to be Velocis and Raima. I would suggest asking them if any of their paid support options would be able to help you out. If this is billing data in the health care field be very carefull you don't run afoul of any HIPAA regulations by sending them the...

Testfix failed. I'll keep this thread updated on the progress with CA support in case anyone else has this issue. Jeff

CA has a testfix, it has been installed and the tape library is cataloging the slots. We shall see if the fix works. Jeff

Actually, networking issues might not show up in the normal mode of sequential backup sessions as the backup server is only accessing one backup target at a time. With Multiplexing you are streaming data from multiple sources to try and get the most efficient use of your tape drive. This puts...

It's been a long time since I used version 7, but I would highlight the backup job and click on modify. It will open up the backup screen at this point. Click the options button. Look for an operation tab. Look for the option box eject tape after backup. If it is not there try clicking on...

Tape is always subject to the tape failing. If every tape is critical you can copy tapes and have multiple copies of the same tapes. You can also back up to disk first. That way your most recent data is on raid array of disks. If this is older data then that solution wouldn't help you any...

Device update 6 has been installed. The tape drive and library are disabled within Windows 2000. Same error. It is only restores to the exchange agent that have problems. All other restores work fine. Jeff

Quantum Superloader SDLT 320 Yes, we are using multiplexing. Thanks, Jeff

restarting the tape engine did enable logging. Thanks. The UseAsyncIO entry didn't work. Same error. Here is what appears to be the relevant portion of the tape log. 12/21 13:59:46 [0134] SemC Semaphore requesting [ 3d8], Timeout [10000] 12/21 13:59:46 [0134] SemC request Semaphore OK [...