Recent content by dciscokid23

Hello ALL: Has anyone experienced the below error while adding a new user to Aura Messaging version 6.3-62.0? "Creation of sid (subscriber id) failed. LDAP Error 1530" I've been unable to find anything within Avaya or "google" for this exact error. If I wait long enough it will...

I've also posted this in the Micosoft Office forum: Help please, I did not see an answer to my question anywhere (here or google), please forgive me if I missed it... My problem is I have an excel document with rows number sequentially BUT some of those number are "missing" and I would like to...

Thanks for the replies: Skip: I will only need to do this once, to fix what we currently have. I also has 3 columns of data, extension, name and type. Andy: Thank you, I will post my question in the forum707: VBA Visual Basic for Applications (Microsoft). Thanks again

Help please, I did not see an answer to my question anywhere (here or google), please forgive me if I missed it... My problem is I have an excel document with rows number sequentially BUT some of those number are "missing" and I would like to do 2 things: 1) insert a row and 2) enter the next...

I run a VDN report in ASA very often and heres what I do: 1) Click Export Data 2) Choose VDN 3) Then under filter, I either choose a range, 120000 - 120999 or no filter/range if I want them all 4)Then click Next 5) This is where I choose what information of the VDN I want in my report. We use a...

Whenever I've been asked this question in an interview, I've always answered it the same. Which is "one of my biggest weaknesses is knowing when to ask for help, I sometimes get so caught up in resolving an issue that I may not ask for help soon enough and there are times when I may have asked...

Good idea but not an option (lol) we have far to many agents. Thanks for the suggestions, Brett

Ahhh, I see where you're going, but because these are ip phones, they will reboot/reload if its a different extension. I'll just have to live with the fact that I have to do it all by hand. Gosh, modern technology, how I've become so lazy as not to do it by hand. LOL My thanks goes out to...

Thanks AvayaTier3 and SF0751, I do understand what both of you are talking about and have done that in the past. I was just hoping for something less time consuming. It takes me longer than 3 mins because usually its more than 25 stations, never sequential and always when the agent has...

Thats what I am trying to avoid, removing/deleting stations and then re-adding them with the new button assignments.

The call center I work in answers calls for multiple customers and all have their own abbr dial speed dial buttons.We're using 4610s, some customers utilize 24 button some only 5 or 6. We move agents who are handling customers who have 24 buttons programmed and move them to customers who only...

Thanks Susan, Thats just what I was looking for. I was able to create a few station templates and modify them so that the only thing being changed were the speed dial button assignment numbers. Occasionally we get request to change the speed dial buttons on a phone because a particular group...

Is there a way to change the abbr dial assignments on multiple phones? I sometimes have to change the button on multiple phones, 10-30, I've searched this forum and the Internet but have not found an answer. I have also looked at ASA to see if there were a way to import but didnt see...

Mikej97204, Here's a link that a co worker sent me as I need to do the same. http://www.telecomsuperstore.com/Desk_Phones_s/74.htm

Does the person have a headset? Sounds like the batteries are going dead in the headset base. There isnt anything one can't do, only things one doesn't know how to do.... And if you'll teach, one will learn and therefore one can do...