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Recent content by DBFIT

  1. DBFIT

    CCC - not enough licences?

    Thanks for the replies chaps :) I'm running the CCC server on Windows 2003 R2 with no problems at all. I regularly reboot this server after every IPO reboot (probably about once every 2 weeks I guess...) Had 0 issues until I went past the licence limit. And yes I'm running old DT modules and...
  2. DBFIT

    CCC - not enough licences?

    Hi everyone This is a bit of a last ditch effort at sorting out a problem I have with CCC... and yes I know it's outdated and the software version I'm running on are no longer supported... I've been using this set up now for some time with zero problems however recently I'm seeing the...
  3. DBFIT

    CCC Reporter - Preset Reports

    Thanks hairlessupportmonkey - I've checked that the reports work fine on the CCC server itself and they do. It's only the scheduled reports that don't run. ------------------------------------------ IP Office 412 (2.1.(73)) VMPro (2.1.(73)) CCC 5.0.56 50 Licenses for CCC/Phone Manager
  4. DBFIT

    CCC Reporter - Preset Reports

    Hi All Hoping someone can help me here as I'm out of ideas... My CCC server died and I've had to recover it from a back up which all went well. I've installed it on a Windows 2003 R2 server with SQL 2005, imported my saved SQL data, installed CCC v5.0.68 as per the technical bulletin, and then...
  5. DBFIT

    Prioritse

    Hi All Probably a dumb questions here but I need to prioritise various calls to my contact centre agents. At the moment, I have agents available in multiple groups, each group may have as many as 30 DDIs going into it. I want to have my agents available in all the groups but prioritise the...
  6. DBFIT

    Transfer off switch?

    Mmmm...ok. Looking at it a different way, how can I use an IVR greeting and still limit the amount of calls I will place in the queue in such a way that the next call over the limit will send an engaged tone to the caller? ------------------------------------------ IP Office 412 (2.1.(73))...
  7. DBFIT

    Transfer off switch?

    Thanks TheTaker - yep that's what I mean. Sadly I'm not running 4.0+ software so I assume there's no way this can happen... ------------------------------------------ IP Office 412 (2.1.(73)) VMPro (2.1.(73)) CCC 5.0.56 50 Licenses for CCC/Phone Manager
  8. DBFIT

    Transfer off switch?

    Hi All Quick and simple problem (I hope...) I have a client who needs to have an IVR welcome message and also to set a limit on the amount of calls I accept. Ideally I would like to return a busy signal when I've reached the hunt group limit or transfer the call to a 3rd party. I know if my...
  9. DBFIT

    Strange voicemail - French??

    Thanks CarGoSki. Erm...(quickly runs off to add/remove programs) I've only got the installer for the IP Office Admin Suite and IP Office User Suite. (I did though just delete the files...) Where would the vmpro helper app be located - it's not in the Start/Programs or the Voicemail Pro...
  10. DBFIT

    Strange voicemail - French??

    An update - so far I've tried the following: 1) Checking the PCs locale settings - all uk 2) deleting every non-uk way off of the voicemail machine 3) making sure there are no errors in my config 4) checking all the locale settings on every DDI 5) checking all the locale settings on every...
  11. DBFIT

    Strange voicemail - French??

    Cheers CarGoSki - just checked and they are all blank. I have got somewhere though - I've noticed that one of my incoming DDI's isn't pointed to a shortcode and no fallover. when you call it you get the strange frenchman... I've also noticed that I've got 19 or so shortcodes that are 4 digits...
  12. DBFIT

    announce place on queue

    No worries - wow my first star!! ------------------------------------------ IP Office 412 (2.1.(73)) VMPro (2.1.(73)) CCC 5.0.56 50 Licenses for CCC/Phone Manager
  13. DBFIT

    announce place on queue

    Hi kank In Voicemail Pro you need to add a Queue Action for which ever you need. Add this to the queued or still queued call flow and there you go. The queue ETA/Position is announced after any prompts you might record. Hope that helps! ------------------------------------------ IP Office...
  14. DBFIT

    Strange voicemail - French??

    Thanks Westi - I've just realised this myself so I've deleted everything except the "en" folder. I thought this evening I'd also do a complete shut down of the system to see if that helps... ------------------------------------------ IP Office 412 (2.1.(73)) VMPro (2.1.(73)) CCC 5.0.56 50...
  15. DBFIT

    Strange voicemail - French??

    Hi I've had an increasing amount of people in the last week claiming to have called my call centre and been answered by a recording of a french man! No idea really - all the calls are routed from IPO (ddi to shortcode) -> VM -> phantom extension ->huntgroup I'm going through all the incoming...
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