Recent content by DBC3214

Hey Guys; Just wanna confirm this, Call logging using NIU with BC12 release, is the output can be set to TCP/IP or is it still the standard serial output!!!! If not mistaken for CCM it can be set to TCP/IP right!!! And also the buffer size compared to SIU. Is it the same or less????

Dear all; Hope you guys can help on the list of features on CCM 2. Just need to know on the details such as: 1)The Basic Feature 2)Object Length 3)Real Time Presentation 4)Statistic Report 5)Report Production 6)Message Generation 7)Configuration Manager I'm...

Dear All; Heard from a local vendor that the BC12 is not a new release instead it is a service pack for BC11. According to him, that BC11 has many service pack from 5 to current known used at site is 8. So Ericsson Malaysia calls it as BC12 instead BC11 SP12!!! Does Ericsson has a release of...

Greetings, Yes i do get the same message for internal and external calls which thats what i want, but i don't have any M-O-H for internal calls to ACD. It works fine for calls from external, the M-O-H & RVA is there. Is there any patches or any parameters for me to change??? Thanks, DBC3214.

Dear Whosrdaddy, I somehow manage to ask around regarding this matter, some says that I have to initiate as CTI group or have CTI software!!! Possible please explain in detail!!! Thanks, :)

to whosrdaddy, Yes i want to see the clip of the caller who is in queue, not which has been answered. Cuz this acd is meant for internel within my off premises. So sometimes big bosses will call the helpdesk line, as usual the agents need to asnwer their call a.s.ap. Is it possible to be done???

FORGIVE ME IF I'M WRONG CUZ I'M STILL LEARNING. I DID THE SEARCH B4 ASKING, BUT IN TERMS OF NEW FACILITIES THEN EXISTING. THE INFO'S PROVIDED IN THE THREAD806-602580 ARE MORE OF ENHANCEMENT, THAT IS WHY I MENTIONED LIKE BC9 TO BC10 WHICH SOMETHING NEW IS DECT FACILITIES AND SO ON....

Can anyone diffrentiate between BC11 & BC12??? In terms of facility??? .eg = BC9 to BC10 Dect facilities BC10 to BC11 Voip & freeseating facilities BC11 to BC12 ????

Just want to know is there anyway to view the extn no under queue calls for ACD??? Currently, i prog a acd group for internal purpose such as 6789 (ACD) with 2 extn (6763&6793 :adn 1904&1905) Can i view the caller who is in que in the 3213set??? Someone ( old colleague of mine, no longer in my...

My system is BC9.B (LZY2035119/1/BC9.B)

Thanks schaffsau, it works.

If i'm not mistaken, D4 is for CTI group.

how do i initiate M-O-H for acd queue calls??? Currently my system has voice announcement but between first que ann to second que ann i get a ringing tone instead of M-O-H ( for internal calls) but from external i do have M-O-H working. On which parameters do i have to change?? GRP=6789 LIM=5...

Does anyone of u have license no for winfiol5.1