Recent content by DAVIDPAYNE

Not that I know of. They only way I know would be to do a "list reg" and look at IP ranges and Firmware lvl.

I am assuming it is a USB headset. Check the USB power settings. you may also want to change the USB port the headset uses.

You might be able to get some money for the hardware, but the software is not transferable. And you will not get much if anything. All you want to do is make sure no company information is given away.

I have never heard of that system before. The web site didn't have a lot of information, but it does have some sort of CTI integration. I would assume it using AES as that what that is for. You should contact the MynaVoice Vendor to be sure how it is setup.

All depends on you dial plan. You can have VDN and extension how ever you want them. But they may point to the same vector or what ever, but they will report as separate numbers.

I would recommend that you get a DSL line in the office so you can check to make sure the phone work on VPN before you send the home. If the phone is booting up to the ext prompts then you have not enable VPN. Avayaguy23 is correct, the VPN phones need to be on a 192,168,x.x address, and comcast...

Also check in Windows audio setting, and disable windows having control.

We use to have over 300 remote agents setup using one-x agent (on VPN). We had them setup at one point using VPN Hard Phones, and then switch to softphone (or road warrior I think). I agree with dclark1111, the hard part is the agent side internet connection, if it is not good then you will have...

If you have access to EC500 setup your cell phone to be link your extension. Then when you want to trace a call (that hits one of your TFN for example) just trace your extension. then when you make a call to the inbound number you are testing from your cell phone it will show up in the trace, no...

This is unlikely to work or at least not very clean. I think you best option will be use dummy extension linked to EC500 setups for the cell number. Then use a vector to forward to dummy extension without coverage. You should be able to loop. Assuming the system pulls the call back. And that is...

I did this for years with about 300+ VPN phones. it not that hard. I had two HTTP server setup for FW updates one for the VPN phones and one for all the office phones. I would still set up a lab, you just need a Internet connect that not on you office network. We moved away from VPN phones more...

Let me get this straight, someone told you that VPN is one-way? Hope that was not your network engineer. I agree with “Phoneguy55”, this sounds like a port issue.

I am not 100% sure on that version, never really had a chance to use it. But I know on the Verint Version on the ACR V12, if the temp. lic. had 1 SN, and the permanent LIc. had another one. then the Permanent one would not be able to find the other SN's recordings, you would have to have the...

You need to run a trace on the call. From what you have stated, it going to ring at 5xxx, because that were the vector drops the call. Post the vector, and a call trace.

Make user that there are Public-Inkn enters for the Agent ID range with the trunk group for Voice mail.