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Recent content by DavidA

  1. DavidA

    Settings for all users

    Hello, I would like to know how can I save setting for all users in my application? what I m trying to do is for example log in as administrator where my application is running change the settings and when I saved the setting, the settings will be now set for all the user that log in into that...
  2. DavidA

    SoftPhone

    Thank you guys, It seems that we did not have it then. I will check for other options. -David.
  3. DavidA

    Setup a Polycom SoundStation

    Our organization would like to setup a Polycom SoundStation for our conference room, I am not familiar at all on how to do this on our Mitel 3300. Is there any instructions on how to setup this? The phone is a polycom soundstation 100 on a Mitel 3300 ICP software version 9.0.3.15. Thank you.
  4. DavidA

    System Speed Calls

    Man that's bad. Ok, thank you again kwbmitel. -David.
  5. DavidA

    System Speed Calls

    Thank you, KwbMitel. It seems that we do have a trunk label ip trunk and in the dial in trunks incoming digit modification - absorb option is set to zero. I am guessing my option here is to use the insert option to move to a four digit DID. Thank you again.
  6. DavidA

    SoftPhone

    I thought there was a software that comes with prairieFyre. You know when open the Mitel contact center client there is an option for softphone but know is gray out. I read on the help about a software for the softphone but I can't find it anywhere. -David.
  7. DavidA

    SoftPhone

    Hello everyone, Can someone tell me how to install and configure softphone for my site? Currently I am not able to find the softphone software any where. Thank you. David.
  8. DavidA

    Call logs

    Guys, is there a better way to run the SMDR reports? We need to run a report for our HR manager. Thank you, David.
  9. DavidA

    System Speed Calls

    Zete, If I undestand correctly I did look on the routing form it was set to no reroute. We are talking about the Call Rerouting Assigment form, right? -David.
  10. DavidA

    System Speed Calls

    I am sorry I forgot the details of my system. Mitel 3300 ICP, Software v. 9.0.3.15 Thank you again, -Daivid.
  11. DavidA

    System Speed Calls

    Ok guys I have a new one for you. My system speed calls are now being forward to any current extension that match a DID number. For example if my extension is 361 and I have a DID that it ends in 361 -Like (XXX)XXX-5361- then the call goes right to the extension 361. The problem is that now our...
  12. DavidA

    Call logs

    I have try the options setting from dryaquaman. I had the same results as before. It seems that is something else than these options. To be honest I am not sure if we ever going to make it work. Our former Mitel guys where not the best, so I am not sure how they setup things. If you guys can...
  13. DavidA

    Call logs

    KwbMitel, I have changed the MSDR option in my system to match yours. Still having the same results. One thing I could not enable was the SMDR real time, it said that I have to configured the port. ??? Thank you.
  14. DavidA

    Call logs

    This is what I got: 09/28 10:26:57 0000:00:08 176 **** 361 I 361 001 09/28 09:43:10 0000:00:05 T34 0006 361 361 001...
  15. DavidA

    Call logs

    When I run the report I can see the incoming calls but in a weird format, like trunk numbers and some other number. What we would like to see is the actual number or Caller ID. I have checked the ANI and DNIS option on the COS, it was OFF. I just enabled it, I will re test see if we can see the...
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