Recent content by dapetruz

Thanks, virtualization is definitely a high priority for us as well. I appreciate everybody's feedback. I have a lot better understanding of the direction we "should" go.

Thanks Stinney for clearing that up. That's probably why they are pushing for this. I think the price tag we got to do a full upgrade was so insanely high that they feel we could just go to a competitor(cisco) for use in our call center, create tie-in trunks keep the switch running for our hotel...

I've been told the same thing by our Avaya Partner. Thanks Kyle. Avaya Platform System G3xV13 Software version R013x.00.1.346.0 CMS Supervisor 13. I think the business wants to do it, to take advantage of some of the newer call center features like chatting, social media etc. I don't...

Hello, The company I'm currently with has been fighting a battle with(Avaya) and from what they have told me, it's so costly to upgrade the CMS Supervisor application and hardware. They stated to upgrade CMS the entire switch needs to be upgraded and the cost was upwards of 5 -6 hundred...

Hello, Long time troll first time poster! Looking for some expert assistance! The business I'm with would like to create a "host hotline" that will ring 8 phones at once six times, and if no answer route to a staffed operator(number) during a certain time of day and have a "closed...