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Recent content by danparry

  1. danparry

    Clients unable to connect to server

    All- I'm having an issue where the user clients are receiving a "server failed to initialize" error when attempting to log on the Perform site. I can reach the site from the server, but no client machine is able to do so. The error occurrence is: unable to connect to the remote server. No...
  2. danparry

    voice_server_start_over_LAN_failed

    Has anyone seen the playback error "voice_server_start_over_LAN_failed?" I've been working with our support service to get this corrected for months, but every few weeks, it goes away for a while, and then just comes back for a few days and makes life annoying. Any assistance would be appreciated.
  3. danparry

    Activity Codes Display

    OK, thanks. I just wanted to be sure that there was no way (I couldn't find one) to see this on the phone display itself.
  4. danparry

    Activity Codes Display

    Does anyone know if there is a way to make the Activity Code an agent has entered display on their phone? We're using 2004p2 phones, and one of our agent supervisors would like to see what activity code an agent has entered by looking at their desk phone. Any help is appreciated.
  5. danparry

    i2050 license count

    Thank you all. I knew about the latest version licensing server, but I wanted to verify what license count I had before asking our vendor to generate the license key for that machine. --Dan.
  6. danparry

    i2050 license count

    Can anyone tell me the best method for determining my current i2050 IP license count? I ran the SLT on LD 22 on the switch, but I'm not sure which license count refers to the softphones. Any assistance would be appreciated. Thank you.
  7. danparry

    Symposium reports not appearing

    Check the pop-up settings for IE.
  8. danparry

    Call Presentation even after phone is in Set_Busy

    We have an issue where our VoIP i2004's are still being presented with calls after an auto-set to Make Set Busy when they do not answer after four rings. This feature was working normally yesterday, and we made no changes to the overall set up of the switch. Is this something anyone has seen or...
  9. danparry

    Link to Multiple Reports in Report Studio

    I have a question for everyone... if I have a Report in Report Studio (Cognos 8 MR2) that one of our people is asking to link out to other existing reports, is that possible to do? I know Metrics Studio can link to various other Scorecards, but can Report Studio be used to perform this...
  10. danparry

    ACD DN assigned position IDs

    OK. Pardon if this sounds rambling, but it's my first post. I have a Meridian Option 11C, and a while back, the numbering plan was re-done after a problem (I'm new to this PBX world, and wasn't on-board for that). The new numbering plan has a rather large range of ACD DNs, as in the following...
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