Recent content by DaBuggs

Hi All, We are using CE 10 and CR 10 with Aspect Call Center Reports 3.0 and DataMart Reports 2.0. One laptop can access the CE repository for the Call Center Reports and successfully run them on the desktop in CR 10. One cannot [sadeyes] We have registered the CRUFLARRY.dll and...

Hi - ACD rel 9, using DataMart to report against. Need to count the number of call an agent group makes that are transfered out to an 800# (888,877, 866, 800). While I can get direction code 3 for outbound, how do I know this outbound call is the result of a transfer? Which combination of...

Great!! Glad to be of help. So many others have helped me out here. Oh, and, I'd be the WOman! [blush] DaBuggs [ponytails]

Bessebo - we had the same trouble with our 8.5 and it had more to do with the shared permissions of the folder and the user name/domain name used. We could not use the default - we had to create a network domain user complete with it's own password and permissions. Currently we're upgrading to...

Mine's from my early college days. There was DaBoss, DaKidd and I was DaBuggs (something about Bugs Bunny cheeks). It's usually not used. DaBuggs [ponytails]

Since the files are stored in Output - shouldn't there be some way to query the CMS for the index of which output files belong to which report objects? Just a thought. DaBuggs [ponytails]

Hi - I used the patch to get the Enterprise Folders to open with my CR/CE 8.5 install. We're in the process of moving to CR/CE 10 and I can't the the Enterprise Folders to open. Is there a patch I need to apply like for 8.5? Thanks for any help or advice you can offer. DaBuggs [ponytails]

Hi, we're on a rel9 with Aspect Customer DataMart v3.X Most of our contributors are ACDs. Is anyone doing Web Interaction or KANA e-Mail with Aspect yet? Or using DataMart? Thanks, DaBuggs [ponytails]

Well - pooh on that. So I now have to export to text or Excel and create a "something" that will then convert that into the database file. Sigh and bother. Thanks for the info - I thought I was losing my mind. DaBuggs [ponytails]

Kingfisher - thanks - I missed that. I had checked all the other boxes I needed. Whew! Burden off my back now. DaBuggs [ponytails]

Hi, Running CE 8.5 & CR 8.5, converting to CE 10 & CR 10. CE is on Windows 2000. I migrated one user/group from CE 8.5 to CE 10, and while I got all the report objects and folders none of the instances came over, nor did any scheduling information. Did I miss something? I did this prior to...

Hi, I'm converting from CE 8.5 and CR 8.5 to v10 for both. OS is Windows 2000 for CE. I want to be able to export (save to destination) in database or htm formats which is allowed when exporting from CRv10, but not from CEv10. Am I missing an update, hot fix or something? Why do I have more...

Hi, We're migrating from CE/CR 8.5 to CE/CR 10. We've used the Enterprise Auth in the past for the logons. Network Guys want to use AD on the new system. I am unfamiliar with AD and this is probably a very simple question. If I use AD to manage logons, will I have to use it for security &...

Hi All, If I missed service pack 2 and service pack 3 is available, will it let me use the Enterprise Folders? Thanks, DaBuggs [ponytails]

Will that book help if you want to radically change the display? Or a better source? I know it comes with a SDK but that hasn't helped me much. Thanks for any info you have. DaBuggs [ponytails]