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Recent content by d_ice

  1. d_ice

    CMS Supervisor R18 - Custom Report for Login/Logout with Interval?

    Hello everyone! Just wondering as I've been checking on the custom reports all over the place but failed to find one. I hope someone here knows how. I'm trying to build a custom report in CMS R18. The report is a login logout of agents with interval. I keep failing to create one with ACD Group...
  2. d_ice

    [Help!] AVAYA CMS Supervisor R17 - A Script for Automatic Alerts Based on PC Time

    Hi All - I hope this is right forum for this. I need your help in creating a script for identifying the current time of the PC (Windows 10), and creating a condition that if the time on the PC is equivalent to, say for example, 10:00 AM EST, a message box will pop out upon refresh of an...
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