Recent content by cung

neutec, rule of thumb: never permit any any, too dangerous. Permit only what you need.

Thanks for everyone trying to help. I got to the point where I do not know what to do anymore and ended up calling an expertise outside vendor and have the guy fixed it. It turns out that acd dn 7000 is alreay services 6 active (reaches its limit) acd dn and the tech has to do some programming...

81Charlie. I try to set OVDN to 7000 but it gives me an error code SCH2130. Thanks. cung

DN 7000 and 7200 are voicemail. When all agents are not logged in, it goes directly to voicemail which is correct but when there is agent login and is busied, the call should go to voicemail after 5 minutes in the queue and that is not working. Regards, cung

Dawgnu I put overflow (ovth) to 300 and still not working. Unfortunately, I do not have 553-3001-400 book. I have 553-3001-311 book. Thanks. cung

TYPE ACD CUST 0 ACDN 4014 MWC NO DSAC NO MAXP 32 SDNB NO BSCW NO ISAP NO AACQ NO RGAI NO ACAA NO FRRT 11 FRT 6 SRRT 12 NRRT FROA NO NCFW 7000 FNCF NO FORC NO RTQT 0 SPCP NO OBTN NO RAO NO CWTH 1 NCWL NO BYTH 0 OVTH 2047 TOFT 300 HPQ NO OCN NO OVDN 7200 IFDN OVBU LNK LNK LNK LNK EMRT MURT...

Hi. I am new to Nortel Option 11c. I have a queue 4014 setup and any caller being hold in this queue over 5 minutes suppose be automatically forward to voicemail but it is not. Any idea why? Thanks cung